Events & Member Services Manager

The Events & Member Services Manager supports the operational success of IFFA by planning and executing meetings, member events, and training programs, while managing member services processes, data accuracy, and registration systems within the association management system (NOVI AMS). This position is the primary lead for event coordination, ensuring a professional experience for members, sponsors, and partners.

• Event planning, coordination & logistics
• Member Services and registration operations
• Vendor and venue coordination
• Co‑management of logistics and onsite execution for annual convention

• Prior experience in event planning or association event coordination preferred.
• Experience with association management systems (NOVI AMS preferred, not required).
• Proficiency in Microsoft Office and event technology platforms.
• Excellent organizational, multitasking, and communication skills.
• Ability to travel occasionally, including overnight, to support events.
• Personable and professional with a strong member service orientation.
• Ability to multitask, solve problems, and work in fast‑paced environments.
• Team player who works well independently and collaboratively.
• Creative thinker committed to improving event experiences and efficiency.
• Experience with Mac computers is a plus (not required).