Director of Residential Facilities

Overview

The John Boner Neighborhood Centers (JBNC) is seeking a strategic and detail-oriented Director of Residential Facilities to provide leadership and oversight of our residential portfolio, which includes 240 rental units in total: 172 multifamily units and 68 scattered-site homes. This position directs the Residential Maintenance Manager and team, ensuring high-quality housing for neighbors through strong systems, preventative maintenance, and effective resource management.

With responsibility for budgeting, compliance, and vendor relationships, the Director looks beyond the day-to-day to develop long-term strategies that keep JBNC’s housing safe, functional, and financially sound. This is an excellent opportunity for a leader with experience in property or facilities management who thrives in creating systems, building accountability, and fostering a strong team culture.

As the Director of Residential Facilities, your focus will be on ensuring smooth operations today while planning for success tomorrow. A typical day may include reviewing financial reports and invoices, meeting with the Residential Maintenance Manager to align on upcoming unit turns, and following up with contractors to ensure invoices and repairs are processed in a timely manner. You might walk through a senior housing building to inspect units, review compliance requirements with regulators, or analyze work order data to track progress against KPIs.

With a six-month outlook, you’ll be forecasting budget needs, planning preventative maintenance schedules, and establishing systems to track inventory and assets like appliances. Your role is less about turning the wrench and more about ensuring the systems, staff, and resources are in place to keep JBNC’s housing safe, well-maintained, and financially sustainable.

• You bring experience from property or facilities management
  —perhaps as a regional manager or similar role—where you’ve balanced budgets, led teams, and managed residential assets.
• You enjoy building systems and processes that improve efficiency, accountability, and long-term planning.
• You are detail-oriented and proactive, ensuring inspections, preventative maintenance, and compliance are on track before they become urgent.
• You’re skilled at financial oversight
  —staying on top of invoices, budgets, and vendor contracts—and you know how to spot gaps or inefficiencies.
• You can balance the big picture with the details, keeping an eye on long-term needs while making sure today’s work orders and unit turns are moving forward.
• You thrive in a leadership role where you mentor staff, foster accountability, and collaborate closely with peers to ensure JBNC’s housing remains safe, compliant, and welcoming for neighbors.
• You value mission-driven work and want to use your expertise to strengthen communities by maintaining high-quality housing.