Office Manager

Office Manager – SERVPRO of Augusta

We are looking for a dedicated Office Manager to oversee the daily operations of our SERVPRO office. In this role you will hire, manage, train, and motivate the office team while overseeing all accounting functions, administrative activities, and ensuring customer satisfaction.

• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

• Manage the office team, including Job File Coordinators, Administrative Assistants, Receptionists/Dispatchers, and Accounting/HR Administrators.
• Maintain a professional office culture.
• Coordinate franchise interdepartmental communication and activities.
• Ensure delivery of appropriate training to all office personnel.
• Assist in hiring office personnel and ensure employment best practices and compliance.
• Facilitate completion of mid‑year and annual reviews.
• Monitor National Accounts program compliance.
• Manage subcontractor certifications, insurance, and other documentation needs.
• Manage and maintain local and SERVPRO compliance information for the Storm Program.
• Complete daily bookkeeping activities.
• Prepare and analyze financial reports, including divisional performance.
• Manage Accounts Payable, Accounts Receivable, and cash flow.
• Ensure employment file and record accuracy.
• Complete the application process for Preferred Vendor programs.
• Establish processes to ensure office Key Performance Metrics (KPM) meet franchise goals/targets.
• Administer payroll and ensure timely submission of Royalty Reports.
• Assist Senior Leadership Team as needed.
• Perform other job duties as assigned.

• High school diploma/GED;
  Associate degree or Bachelor’s degree preferred.
• At least 1 year of management and/or supervisory experience.
• At least 3 years of customer service and/or office‑related experience.
• Excellent written and verbal communication skills.
• Exceptional organization and planning capabilities, strong attention to detail.

In a fast‑paced office environment, the candidate must be able to lift files and stand/bend as necessary. A background check is required as per applicable law.