Operations - Area Manager

Join to apply for the OPERATIONS - AREA MANAGER role at NSA Storage

We are seeking to empower a highly motivated, goal‑focused, customer‑oriented team member for the role of multi‑unit Area Manager. Our company is about our people and our culture, propelling us forward as a leading provider of self‑storage solutions with a strong commitment to diversity and growth. As an Area Manager, you will play a crucial role in managing day‑to‑day operations, ensuring exceptional customer service, and contributing to the overall success of the organization.

Do you share NSA Storage core values of Compassion, Humility, Accountability, and Integrity?

Salary: $56,000 - $58,000

Market:
Indianapolis, IN

Must live within 20 miles of the area for this specific job posting.

• Oversee the overall management of multiple self‑storage facilities, including supervising several team members.
• NSA Stores are typically open 6 days per week and our AMs are expected to be in the field 5 days a week managing the team and facilities. Typical work hours are 9 am to 6 pm.
• Ensure the stores are staffed, the properties are clean, customers are attended to, and calls are answered. AMs will occasionally work a store.
• Coach the team to provide excellent customer service focused on retaining customers and building rapport with new customers.
• Create monthly schedules to support the needs of the business and cover shifts when needed.
• Ensure that staff complete new‑hire training and remaining ongoing employee training.
• Ensure all facilities and employees adhere to company standards and procedures and that all properties are meeting their financial goals.
• Audit stores to ensure all bank records are accurate and company policies are being followed.
• Conduct monthly auctions and ensure compliance with current state lien laws.
• Review and monitor maintenance ure assets remain in good standards and positively represent the NSA brand.
• Recruit and interview for open positions.
• Oversee contracts and licenses.
• Coach, develop, performance‑manage, and mentor staff.

• Management experience of a staff of employees.
• Excellent time management and multi‑tasking skills utilizing cadence of calendars and schedules.
• Multi‑unit property management experience preferred.
• Sales experience.
• Must have a reliable vehicle, valid driver's license, and insurance.
• Must be able to pass and maintain a clean criminal background check.
• Physical activity including, but not limited to, extensive walking, walking on incline, walking on decline, extensive use of stairs, lifting up to 50 pounds.
• Travel by car or plane, as required, to storage facilities within region and physically inspect properties.
• On‑site presence in properties within region totaling three (3) weeks per month.
• Travel requirements: ability to travel by rental vehicle, personal vehicle (when appropriate by policy), and on an airplane to properties.
• Physical requirements:
  
  ability to walk for several hours with employees; ability to climb multiple flights of stairs, ability to lift storage unit doors; ability to climb ladders to view roofs and gutters, etc.
• Must be able to cut property locks for auctions and other needs for lock cuts.
• May be required to be outside for extended periods of time during inclement weather.
• Must live within 20 miles of the area for this specific job posting.
• NSA reserves the right to change the allocation of stores in any area according to business needs.

• Comprehensive Healthcare:
  Full medical, vision, and dental coverage through United Healthcare with minimal or fully covered premiums for employee‑only plans. Includes up to $2,400 in annual HSA contributions to support wellness.
• Work‑Life Balance:
  Quarterly wellness days to recharge and prioritize health.
• Employee Assistance Program:
  Resources to support personal and professional well‑being.
• 401(k) with Company Match:
  Invest in your future with a competitive matching program.
• Paid Time Off:
  Generous vacation and sick leave.
• Professional Growth:
  Career development opportunities and paid training.
• Storage Unit Discounts:
  Save on storage solutions for personal needs.

• Mid‑Senior level

• Full‑time

• Management and Manufacturing

We’re an equal opportunity employer!

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