Director of Operations

Overview

Ayokay is seeking a driven and perceptive Operations Director to lead internal operations and delivery across our web, marketing, and custom app teams. This role is ideal for someone who thrives in fast-paced environments, can bring structure to complexity, and knows how to motivate teams to perform at their best.

As Operations Director, you will manage people, processes, and performance — ensuring projects are delivered with excellence, team members are supported and held accountable, and internal systems and communications run smoothly. You’ll play a critical role in elevating how Ayokay delivers on our promise to help purpose-driven organizations grow and thrive online.

Note:

we will begin interviewing for this position at the beginning of January 2026.

• Lead, coach, and support cross-functional teams to execute projects with excellence.
• Foster a proactive, feedback-driven culture where challenges are addressed head-on and improvements are continuous.
• Hold team members accountable to goals and deliverables through structured check-ins and performance reviews.
• Lead weekly internal Level 10 (L10) meetings and help set quarterly Rocks with leadership.

• Collaborate with Sales, Marketing, Web, and App teams to plan and manage project timelines, scope, and team capacity.
• Ensure deliverables are completed on time, on budget, and to Ayokay standards.
• Monitor workload across departments and reassign as needed to meet changing priorities.
• Surface risks early and guide teams through solutions with calm, steady leadership.

• Optimize internal systems, documentation, and tools (e.g., Teamwork, budget trackers, workflows) for visibility and efficiency.
• Maintain accurate tracking of team utilization, capacity, and budgets.
• Support hiring, onboarding, and team development initiatives.
• Ensure compliance with legal, financial, and operational standards.

• Partner closely with the CEO to turn strategic priorities and decisions into clear, actionable direction for teams.
• Ensure leadership intent is communicated consistently across departments, reducing ambiguity and misalignment.
• Act as a trusted thought partner to the CEO by surfacing risks, capacity constraints, and operational realities early.
• Collaborate with Account Managers and department leaders to support aligned, client-focused delivery and handle escalations when needed.
• Identify and resolve risks, misalignment, or scope drift with transparency and professionalism.
• Document decisions, ownership, and next steps to close open loops and maintain momentum.

• Proactive Problem Solver: You anticipate issues before they happen and move swiftly toward solutions.
• Strategic Leader: You elevate team performance, clarify priorities, and keep everyone focused on outcomes.
• Strong Communicator: You provide thoughtful, actionable feedback and build trust across roles and personalities.
• Process-Oriented Thinker: You love creating order and improving systems to help teams thrive.
• Service-Minded Professional: You understand how to create great client experiences and drive results in a B2B professional services setting.
• Action-oriented: You put thoughts and ideas into action.

• 5+ years in operations, project delivery, or team leadership — preferably in digital marketing, tech, or agency environments.
• Proven success managing teams and improving performance over time.
• Experience with project management software like Teamwork, Asana, or
• Understanding of digital project life cycles (websites, marketing, SEO, apps, etc.)
• Familiarity with B2B professional services KPIs (e.g., client satisfaction, NPS, utilization).
• Confident facilitating conversations, addressing underperformance, and driving accountability.
• Exceptional organization, time management, and follow-through.

• Knowledge of SEO, Google Analytics, and marketing funnels.
• Basic understanding of how Word Press development works.
• Experience managing remote or hybrid teams.
• Familiarity with EOS or similar frameworks.

• Competitive salary.
• Health insurance & Simple IRA with…