Toyota Service Manager

Toyota Service Manager

Graff Toyota of Chesterton – Chesterton, IN
Pay Range: $90,000–$150,000 per year (based on experience)

Graff Toyota of Chesterton is seeking an experienced Service Manager to lead our service department and drive customer satisfaction, technician performance, and operational excellence.

This role is open to Toyota and non-Toyota dealership candidates with strong fixed-operations leadership experience. The Service Manager reports directly to the General Manager and plays a critical role in the store’s overall success.

• Lead and manage the daily operations of the service department

• Coach, train, and develop service advisors, technicians, and support staff

• Drive customer satisfaction, retention, and repeat service business

• Manage service drive flow, scheduling, and shop productivity

• Monitor and improve effective labor rate, hours per RO, and technician efficiency

• Oversee warranty, recall, and internal repair processes to ensure accuracy and timeliness

• Handle escalated customer concerns professionally and efficiently

• Maintain compliance with manufacturer programs, policies, and reporting requirements

• Work closely with the General Manager and dealership leadership to achieve department goals

• 3+ years of experience as a Service Manager or Assistant Service Manager

• Toyota experience is a plus, but not required

• Strong understanding of dealership fixed-operations KPIs and financial performance

• Proven ability to lead teams, improve culture, and drive results

• Experience with dealership DMS and CRM systems

• Strong communication, organizational, and problem-solving skills

• Customer-focused mindset with attention to detail and process

• $90,000–$150,000 annual compensation
  , based on experience and performance

• Performance-based incentives

• Strong ownership and GM support

• Opportunity for long-term growth within the Graff Automotive Group

• Stable, people-first dealership culture

Graff Toyota of Chesterton is part of the Graff Auto Campus, a growing dealer group committed to transparency, accountability, and doing business the right way. We invest in our people, promote from within when possible, and focus on long-term customer relationships — not short-term wins.

Qualified candidates are encouraged to apply confidentially.
Automotive fixed-operations leadership experience required.