Regional Aftersales Manager
Listed on 2026-01-06
-
Management
Client Relationship Manager -
Business
Customer Success Mgr./ CSM, Client Relationship Manager
Are you a hands‑on, customer‑focused leader who thrives in a fast‑paced automotive environment? We’re looking for a Regional Aftersales Manager to oversee our retailer network across the North of England and Scotland. This is a high‑impact role where you’ll drive customer experience, dealer performance, and aftersales growth across your region. You’ll be at the heart of a growing network, influencing customer satisfaction, dealer performance, and brand reputation.
It’s a hands‑on, varied role where no two days are the same – perfect for someone who thrives on responsibility and making a visible impact.
TITLE:
Regional Aftersales Manager
Salary:
Competitive + Benefits + Company Car
Sector:
Automotive
Location:
West London
Language:
English
Work style:
Office based role
- Manage and support dealer relationships across your region – helping them meet targets, improve service, and resolve issues quickly.
- Take ownership of customer complaints and complex cases, ensuring swift resolutions and a great experience.
- Support technical and warranty teams by coordinating dealer queries and helping implement solutions.
- Conduct regular dealer audits to make sure aftersales standards are met, traveling extensively across your region.
- Monitor dealer performance via balance scorecards and other KPIs, tracking trends and driving improvements.
- Represent the brand at events, conferences, and training programs – becoming a true ambassador for aftersales excellence.
- Proven experience in a similar OEM or retailer group aftersales management role.
- Strong relationship‑building skills – you’ll be dealing with both dealers and internal stakeholders regularly.
- Comfortable handling complex customer complaints and driving dealer action.
- Experience with dealer KPIs and balance scorecards is a plus.
- Proficient in Microsoft Office and reporting/data analysis tools.
- Full and clean driving license – travel across the region is part of the role.
- Calm, adaptable, and able to prioritise in a fast‑moving environment.
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