Director, Workplace Services Vendor Management

Director, Workplace Services Vendor Management – Salesforce

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Job Category:
Real Estate & Facility Management

About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

• Lead the global implementation of workplace programs, policies, and IFM service models across all regions.
• Ensure consistency in service experience, while allowing for local adaptation based on culture, regulations, regional nuance and business needs.
• Collaborate with stakeholders - Real Estate Strategy, Project Delivery, Business Technology, Procurement and Finance to align workplace services with the company’s broader strategic initiatives.

• Serve as the primary relationship owner for global IFM partners and other key workplace service vendors.
• Drive vendor performance through SLAs, KPIs, and QBRs, ensuring service excellence and continuous improvement.
• Lead RFPs, contract negotiations, and renewals with a focus on cost optimization, innovation, and compliance.

• Ensure facilities meet quality, safety, and operational standards across global campus.
• Champion employee experience, ensuring workplaces are inclusive, engaging, and supportive of hybrid work models.

• Develop and manage global workplace services budgets, including forecasting, cost control, and reporting.
• Identify and implement cost‑saving opportunities through operational efficiencies and vendor leverage.

• Partner with Sustainability teams to deliver on Climate Transition Plan goals—especially commute emissions, energy use, and waste reduction.
• Ensure compliance with global regulations, tax laws (e.g., taxable fringe benefits like employer‑paid parking), and internal policies.

• 10+ years of experience in Facilities/Workplace Services, with at least 5 years in a leadership role managing large teams and vendors.
• Deep expertise in Integrated Facilities Management (IFM), including strategy, operations, and contract/vendor oversight.
• Experience with global program implementation, ideally across the AMERICAS,, EMEA, APAC and India regions.
• Proven success in driving operational efficiency, service quality, and cost optimization in workplace settings.
• Strong understanding of workplace trends, hybrid work models, employee experience, and sustainability practices.
• Excellent leadership, communication, and stakeholder management skills.
• Bachelor's degree preferred; advanced degree or professional certification (e.g., IFMA, CFM, LEED) a plus.

• Experience in high‑growth tech, professional services, or similarly fast‑paced global environments.
• Strategic thinker with strong analytical and financial acumen.
• Passion for creating inspiring and inclusive workplace environments.

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Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal.

Any employee or potential employee will be assessed on the basis of merit, competence and qualifications –…