BMV Branch Manager Intermediate

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Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About the Bureau of Motor Vehicles (BMV):

The Indiana Bureau of Motor Vehicles has been named one of Indiana’s 2023 Top Workplaces by its employees.

Our mission is to serve all Hoosiers by providing best-in‑class driver and vehicle services in a timely and accurate manner while ensuring security and transparency. The BMV team works throughout the state of Indiana and is dedicated to fostering an environment where we:

• Invest in our employees
• Engage our customers

Role Overview
:

The Branch Manager Intermediate oversees and executes all aspects of branch operations. You will ensure that staff comply with all agency policies and procedures, and with state laws. You will guide staff in responding to customer's licensing needs in a timely, safe, and secure manner. The Branch Manager Intermediate reports directly to the Regional Manager of branch operations.

This position will serve at the McCordsville, Indiana, BMV Branch Office. Branch hours are:

• Sunday:
  Closed
• Monday:
  Closed
• Wednesday: 9:00 am - 5:00 pm

The salary for this position traditionally starts at $59,800 annually but may be commensurate with education and experience.

The essential functions of this role are:

• Oversee day‑to‑day operations including branch opening and closing procedures.
• Achieve results by maximizing productivity and analyzing customer volume to accurately forecast staffing needs.
• Complete daily and weekly required reports and submit them to required lines of business.
• Maintain effective working relationships with all lines of business.
• Communicate and escalate property management issues.
• Clarify, enforce, support, and provide guidance to branch staff in the interpretation and implementation of BMV policies and procedures.
• Verify for accuracy and approve weekly payroll reports for each branch.
• Provide best in class customer service and facilitate resolution for all customer issues.
• Ensure training, development, evaluation, and discipline of branch staff is completed in accordance with agency policies and operating guidelines.
• Conduct meetings with branch staff and attend required agency meetings.
• Ensure the accuracy of customer transactions, reporting, deposit procedures and tasks associated with branch operations.
• Maintain agency goal for Customer Experience Time.
• Maintain effective levels of all BMV products and office supplies while monitoring and serialized inventory.
• Recruit, select, onboard, and train employees to ensure role responsibilities and expectations are clearly understood while providing opportunities to continue professional development.
• Set expectations, measure progress, provide ongoing feedback, and evaluate the performance of employees. Ensure work adheres to quality standards, deadlines, and proper procedures.

The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.

This position is exempt from overtime compensation for additional work hours that may be required to complete essential functions or other assigned work. Exempt employees may work more than 75 hours in a pay period without additional compensation and must report a minimum of 75 hours per pay period of work hours and/or paid leave taken to receive their base biweekly salary.

Credentials:

• Associate's Degree and 1+ year of experience, or
• High School Diploma or HSE diploma and 3+ years of experience.
• Related certifications and coursework may be considered for education or experience.
• Ability to interact and verbally communicate with diverse employees and customers, ability to communicate on a one‑on‑one basis and in groups.
• Abili…