Home Care Area Manager

Firefly Home Care is seeking a strong, hands-on Area Manager to lead home care operations within an assigned service area. As a leader in the healthcare industry, we pride ourselves on providing in-home caregiving and support services to help individuals remain safe and independent in the comfort of their own homes.

As an Area Manager, you will be responsible for leading a team of caregivers, supporting clients and families, managing staffing and scheduling, addressing employee performance, solving operational problems, and taking ownership of the overall success of your area. This is a true management position that requires a hands-on approach, strong communication skills, and a customer-service mindset.

• Lead and develop your team, providing direct leadership to caregivers and assigned employees
• Manage scheduling and staffing, ensuring client shifts are appropriately staffed and addressing attendance and performance concerns
• Deliver an exceptional client experience, building relationships with clients and families, and coordinating services and communication
• Build a strong caregiving workforce, participating in recruiting, interviewing, and hiring caregivers, and supporting onboarding, skills validation, and training
• Take ownership and follow through on client needs, addressing complaints and service concerns, and identifying clients at risk for dissatisfaction or discharge

• Leadership or supervisory experience
• Strong communication and organizational skills
• Ability to manage competing priorities
• Strong problem-solving and decision-making skills
• Comfort addressing employee performance concerns
• Solid computer and administrative skills
• Strong customer-service mindset

• Home care or healthcare administrative experience
• Experience managing frontline or field-based employees
• Previous management experience
• Experience with scheduling, staffing, or employee relations
• Education or credentials in healthcare, social work, gerontology, business, or a related field

Success in this role includes:

• Client satisfaction and retention
• Caregiver satisfaction and retention
• Staffing and coverage
• Caregiver-client continuity
• Employee performance
• Complaint resolution
• Documentation and compliance
• Overall operational performance

Home care is challenging, meaningful work. Every day brings new situations, and strong leadership makes a difference. As an Area Manager, you will have the opportunity to build a strong team, improve the experience of clients and caregivers, solve operational challenges, and directly influence the success of your service area.