Tom Wood Service Manager Talent Pool

Manager Talent Pool

Tom Wood Powersports
- Indianapolis, IN

Future Management Opportunities

Tom Wood Powersports is always looking to connect with experienced leaders who are passionate about developing people, driving operational excellence, creating exceptional customer experiences, and building high-performing teams. By joining our Manager
- Powersports Talent Pool, you'll be considered for future leadership opportunities across our growing network of powersports dealerships throughout Indiana. We are seeking professionals with leadership experience in sales, service, parts, finance, operations, and general dealership management who align with our values and commitment to excellence.

Management opportunities within Tom Wood Powersports are responsible for leading teams, driving business performance, developing talent, and ensuring exceptional customer experiences. Managers are expected to champion a culture of accountability, continuous improvement, and servant leadership while balancing operational effectiveness, financial results, employee engagement, and customer satisfaction.

Successful candidates embody the Tom Wood Core Values of Humbly Confident, Passionately Driven, Sincere Desire to Help Others, and Uncompromising Integrity while creating an environment where team members can thrive and customers receive an outstanding experience.

• Recruit, develop, coach, and retain high-performing team members.
• Foster a culture of accountability, teamwork, engagement, and continuous improvement.
• Conduct regular performance coaching, development discussions, and succession planning.
• Build leadership capability within the organization and prepare future leaders for advancement.
• Promote and model Tom Wood's Core Values in all business activities.

• Lead daily dealership operations to maximize productivity, efficiency, and profitability.
• Monitor business performance metrics and implement action plans to achieve goals.
• Collaborate across departments to ensure a seamless customer experience.
• Identify operational challenges and develop solutions that improve outcomes.
• Maintain focus on continuous process improvement and execution.

• Maintain a positive, professional, and inclusive workplace environment.
• Ensure effective onboarding and development of new team members.
• Drive employee engagement, retention, and career growth initiatives.
• Hold team members accountable through clear expectations and consistent follow-through.
• Serve as a leader who develops future talent and strengthens the organization for long-term success.

• Ensure every customer interaction reflects Tom Wood's commitment to excellence.
• Resolve customer concerns professionally and fairly.
• Drive customer loyalty, retention, and reputation management efforts.
• Monitor customer satisfaction performance and implement improvement initiatives.
• Build lasting customer relationships that support repeat and referral business.

• Support achievement of departmental and dealership profitability objectives.
• Analyze business trends, operating metrics, and performance reports.
• Manage expenses responsibly while maintaining operational effectiveness.
• Develop and execute plans that support revenue growth and long‑term success.
• Utilize key performance indicators to drive decision‑making and accountability.

• Ensure compliance with company policies, safety requirements, and applicable regulations.
• Maintain high standards of professionalism, integrity, and ethical conduct.
• Promote workplace safety and risk‑management practices.
• Ensure operational documentation is accurate and complete
• Protect and enhance the Tom Wood brand…