Cargo Claim Prevention Manager
Listed on 2026-10-16
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Management
General Management, Operations Management, Project & Program Management
Essential
Job Duties and Responsibilities:
Support all claim prevention activities throughout the assigned geographical region/territory including, but not limited to:
- Support and assist service center OS&D and operations personnel in handling all high value shortages and damages
- Support and assist all levels of service center personnel to ensure compliance with all OS&D, claims, and claims prevention policies and procedures
- Guide, train, teach and support all levels of Service Center personnel on proper loading and freight handling techniques
- Guide, train, teach and support all levels of Service Center personnel on bill control functions and procedures designed to reduce exposure to lost freight claims, improve service, improve customer tracking/tracing abilities that ultimately impact service center operational efficiency and productivity
- Manage and assist the service centers in the timely disposition of over, astray, refused, and salvage freight
- Assist service center management in identifying and correcting deficiencies in Dock, P&D, and administrative operations that may be contributing to OSD and delays in processing OSD
- Identify trends in OSD Activities to help service centers improve efficiency and reduce costs
Interacts with shippers and consignees in corrective action to reduce, minimize and/or eliminate claims
Work with Executive Management, Director Sales & Operations, Service Center Managers, Sales Territory Managers, and the Claims Prevention General Manager to identify root causes of OS&D and assist with suggestions and plans to eliminate nonconformance.
Work with the Claims Manager in investigating, minimizing, and resolving high value, technical, and complicated claims
Perform other duties as assigned by the Department General Manager
Pay Range:- , General Benefits:
As a full-time AAA Cooper Transportation employee, you will enjoy benefits such as:
- Health, Dental and Vision Insurance
- Compay Health Savings Account contributions
- 401k with company match
- Company paid life insurance
- Long Term Disability
- Dependent Life Insurance
- Accidental Death & Dismemberment Insurance
- Wellness programs
- Paid Holidays
- Paid vacation
- Weekly direct payroll deposits
- Tuition Reimbursement Program
- Employee Assistance Program
Associate's degree or higher college completion, preferably in Transportation, Logistics or related area of study
Operations management/supervisory experience.
Preferably experience in OS&D and/or claims prevention in the transportation industry.
Proficient with Microsoft Office software and OS&D computer related programs
Familiarity with basic cargo claims liability
Strong verbal, interpersonal and supervisory skills
Strong written and verbal communication skills
Extensive travel required as needed and/or directed
Category:Service Center Leadership
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