QSR Assistant Manager

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Full Time Management Fair Oaks, IN, US

2 days ago Requisition

Reports to: Wholesale & Retail Manager

Type: Full-Time, Non-Exempt

Position Summary: The Milkshed Assistant Manager leads daily department operations and supports a welcoming, efficient guest experience. This role coaches employees, oversees milkshake and ice cream service, and manages labor, inventory and food costs within established company standards. The Assistant Manager reports to the Manager and provides daily direction to the Milkshed Supervisor, Shift Lead and team members.

• Lead daily Milkshed operations, including opening and closing, station assignments, service flow and completion of assigned duties.
• Maintain service speed, order accuracy, product presentation and consistent milkshake and ice cream quality during both peak and slower periods.
• Resolve escalated guest concerns professionally within company guidelines and communicate significant issues to the Manager.
• Enforce food safety, sanitation, cleanliness and equipment care standards. Verify temperature checks and required daily records.
• Ensure products and supplies are stocked and properly stored. Communicate shortages, quality concerns and equipment issues promptly.

• Prepare Milkshed schedules for the Manager’s approval using employee availability, sales projections and business needs.
• Monitor labor hours, staffing levels and overtime against sales and budget targets. Make coverage adjustments within approved guidelines.
• Train staff, evaluate performance and enforce employee handbook policies and standard operating procedures.
• Coach the Supervisor, Shift Lead and crew through clear expectations and timely feedback. Document concerns and escape formal corrective action to the Manager.
• Model professional conduct, teamwork and accountability. Maintain accurate timekeeping and communicate attendance or coverage concerns.

• Lead inventory audits, physical counts, ordering and waste controls. Verify quantities and reconcile discrepancies with management.
• Must use Margin Edge and keep department records current. Complete weekly updates and review inventory, purchasing and food cost information for accuracy; resolve discrepancies or report them to the Manager.
• Apply portion controls, stock rotation and product freshness standards. Review waste records and identify avoidable losses.
• Review sales and food costs regularly, monitor vendor pricing and recommend improvements to the Manager while maintaining product quality.

• Oversee cash handling, drawer counts, transaction accuracy and deposits according to company procedures. Report discrepancies promptly.
• Use Toast POS and applicable inventory, scheduling and reporting systems accurately. Train employees on department procedures.
• Develop seasonal Milkshed menu items each quarter, such as milkshakes, sundaes or ice cream offerings. Submit recipes, portion sizes, pricing and food costs to the Manager for approval, then coordinate ordering, promotions and staff training for each launch.
• Implement approved promotions and reinforce staff knowledge of products, pricing and guest service expectations.
• Provide hands‑on service support as needed and perform other related duties assigned by the Manager.

The Assistant Manager makes daily Milkshed operational decisions within company policies and approved budgets. This role oversees the Milkshed Supervisor and supports the Milkshed Shift Lead through the supervisor on duty. When the Manager is unavailable, the Assistant Manager leads department operations within delegated authority.

The Manager retains final approval of schedules, hiring and termination decisions, payroll and department budgets. The Assistant Manager meets with the Manager weekly to review service performance, staffing, labor, inventory, waste, sales, food costs and training needs, and promptly communicates issues requiring management action.

• High school diploma or GED.
• At least two years of leadership, employee training or comparable supervisory experience, and at least two years of customer service experience. These may be gained concurrently.
• Ability to coach employees, prioritize work and remain professional in a fast-paced…