Implementation Project Manager - Hospitals​/Med Device

Location: Indianapolis

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The Implementation Project Manager is responsible for leading and owning the implementation of new customers to the Trimedx clinical engineering service program. This position is responsible for all aspects of implementation services, including integrated service planning, validation, resource assessment, project planning, information system conversion, training coordination, all customer facing communications, service contract analysis coordination, coordination of all internal Trimedx business units involved in new customer implementations to ensure a timely and effective start-up of the Trimedx clinical engineering service programs.

The position also requires constant interaction and coordination through the Key Account Managers, where appropriate. This position plays a secondary role leading and participating in continuous improvement initiatives and cross-functional projects. Significant travel and schedule flexibility are mandatory to effectively participate during all aspects of service implementation, including inventory validation and all on-site customer interactions.

Significant national travel and schedule flexibility are mandatory to effectively participate during all aspects of service implementation, including inventory validation and all on-site customer interactions. Prior experience in hospital or medical equipment industry required.

Location:

Eastern or Central Time Zone; with close proximity to a major airport. Candidates must have the ability to travel nationally to client hospitals and to our Central Office in Indianapolis.
· Relocation is not available for this position
· Immigration sponsorship not available for this position

Responsibilities

New Customer Implementation (90%)Manages mid-to-large market sized new customer implementation projects.

Assemble and direct cross-functional teams to develop and implement client-specific clinical engineering service programs.

Facilitate all customer facing implementation meetings, startup meetings and continuing education to the TRIMEDX program for the clinical and administrative staff within new client sites.

Meet with clients to evaluate program current state and identify implementation needs and site-specific objectives.

Effectively create and manage timeline for each implementation task (Inventory Validation, Planning Preparation, Customer Conference Calls, Orientation Coordination, Go-Live for RSQ, Client Experience Center, ISP validation, resource planning, service contract analysis and internal coordination of all business units).Convert site from existing program to TRIMEDX Medical Equipment Management program (policies, MEMP, service documentation process, EOC reporting process, etc.).Manage all aspects of the contract reconciliation process for all new customers.

Special Projects and Initiatives (10%)Serve as project manager or project participant on corporate-wide continuous improvements initiatives and cross-functional projects.

Work on special continuous improvement projects.

All other duties as assigned.

Skills and Experience Minimum 5 years of experience in a customer facing operations support role.

Previous experience with continuous improvement, lean, or six sigma initiatives.

Minimum of 1-2 years…