Senior Director of Operations

The Senior Director of Operations provides strategic and operational leadership across the physical, technological, and administrative infrastructure of the Edna Martin Christian Center. This role ensures that EMCC's campuses are safe, well-maintained, and fully equipped to support the programs and people at the heart of our mission - while also driving sound vendor and contract management, capital project oversight, risk mitigation, and cross-functional collaboration that keeps the organization running well.

Reporting to the President & CEO and leading a dedicated operations team, the Senior Director of Operations is a hands‑on leader and trusted organizational partner who brings operational excellence, sound fiscal stewardship, and deep alignment with EMCC's values to every aspect of this work.

• Oversee the day-to-day physical operations, maintenance, IT functions, and safety of all organization-owned and leased facilities
• Provide strategic leadership in space planning and facility utilization
• Support capital improvement planning, particularly needs assessment and prioritization
• Lead oversight and coordination of capital projects across the organization, including management of project sources and uses, tracking of grant-funded expenditures and funding requirements, bid processes, and vendor selection.
• Manage relationships with building tenants and facility partners, serving as the primary operational point of contact and proactively addressing space, facility, and shared-use needs.
• Oversee room reservation system for EMCC staff, community partners, and building tenants
• Lead proactive stewardship of building systems and equipment through preventive maintenance programming that protects and extends the life of EMCC's physical assets.
• Ensure all facilities comply with local, state, and federal health, safety, and accessibility regulations; maintain accurate records of inspections, maintenance activities, permits, and warranties
• Oversee EMCC's vehicle fleet operations, whether managed in-house or externally, ensuring cost-effective utilization, timely maintenance, comprehensive employee-driver training, and compliance with safety and insurance requirements.
• Recommend sustainability initiatives where advantageous, including energy efficiency, waste reduction, and green operations, and implement approved measures across facilities

• Assist Executive and Finance teams in development of annual facilities operating budget, monitor expenses, and maintain fidelity to the budget throughout implementation
• Track expenditures, identify cost-saving opportunities, and report variances to leadership
• Evaluate and negotiate vendor and service contracts to ensure cost-effectiveness and quality
• Support capital-related grant applications, compliance, and reporting by providing project budgets, expenditure tracking, and other required facilities documentation.

• Hire, supervise, develop, and evaluate facilities staff (day porter, operations specialist, IT, custodial staff, etc.)
• Lead operations support team and liaison closely with Lauth Property Management
• Initiate and lead team meetings, oversee internal ticketing/service request systems and ensure timely communication and completion of requests
• Foster a culture of accountability, continuous improvement, excellent communication, and mission alignment within the team
• Manage relationships with external vendors, contractors, and service providers
• Ensure vendor compliance with organizational policies, insurance requirements, and quality standards

• Develop and maintain emergency preparedness, business continuity, and…