Director - Shelter

Aspire Indiana Health is a nonprofit provider of comprehensive “whole health” services including primary medical care, behavioral health, recovery services and programs addressing the social drivers of health such as housing and employment. Aspire has health centers throughout Central Indiana serving Hoosiers of all ages and walks of life.

The Director of Shelter provides strategic leadership, operational oversight, and administrative direction for all agency shelter operations, including year-round shelter facilities, seasonal contingency shelters, and emergency weather response initiatives. Working in close collaboration with executive leadership, community stakeholders, and regulatory bodies, the Director ensures continuous program compliance, fiscal health, high-quality whole-person care, and alignment with Aspire’s mission, vision, and strategic priorities.

This position requires administrative acumen paired with operational flexibility, including availability during extreme weather events or shelter emergencies.

• Provide strategic and day-to-day oversight for all shelter facility operations and emergency weather-response sites.
• Identify operational inefficiencies and implement modern workflows, best practices, and emergency response protocols to improve service delivery.
• Effectively collaborate with clinical and support service leadership in attaining a whole health model of care.
• Ensure adequate shelter staffing during both standard operations and spontaneous weather contingency events.
• Identify inefficiencies and implement new procedures for improving our service delivery and workflows.
• Monitor key performance metrics, evaluate program efficacy, and report progress regularly to executive leadership and external stakeholders.
• In partnership with the Senior Director of Social Care, the Director will represent the Agency and maintain relationships with regulatory agencies, local officials and community-based organizations.
• Effectively collaborate with the Grant Compliance Department, Accounts Receivable, as well as external funders to ensure compliance with all funding sources (grants, Medicaid Rehabilitation Option, etc.)
• Oversee data integrity, client documentation, billing processes, and reporting within the Electronic Health Record (EHR) and Homeless Management Information System (HMIS).
• Lead the development, preparation, and ongoing monitoring of annual shelter service budgets and funding allocations.
• Chair, facilitate, and participate in assigned committee meetings

• Bachelor’s degree in business, behavioral sciences, rehabilitation, or a related field from a college/university accredited by the U.S. Department of Education required;
  Masters Degree in project management, business, behavioral sciences, or a related field preferred
• Five (5) years of related work experience, preferably in housing management, with at least three (3) years of supervisory experience required
• Experience with third party grants / contracts required
• Experience with Medicaid Rehabilitation Option (MRO) preferred
• Knowledge and application of utilizing housing systems (HUD, Coordinated Entry, Homeless Management Information Systems, etc.) preferred

• Must possess/maintain a valid driver's license, current automobile insurance and a driving record that meets the guidelines and requirements of the organization
• Must have reliable transportation to oversee programming and/or attend trainings and/or meetings
• Up to 15% travel within the community
• Use of computers, cell phones, virtual meeting tools and other technology devices up to 90% of the time
• Daily, weekly, monthly and annual deadlines
• Ability to work a flexible schedule and/or and work irregular shifts as…