Vice President, Market Operations; I​/DD

CINQCARE is a provider-led, community-based health and care partner dedicated to improving the health and well-being of those who need care the most, with a deep commitment to high-needs, urban and rural communities. Our local physicians, nurses, and caregivers work together to serve people and the communities they live in, beyond just treating symptoms. We remove barriers by delivering personalized care as close to home as possible, often in-home, because we know a deep understanding of our patient’s race, culture, and environment is critical to delivering improved health outcomes.

By empowering patients, providers, and caregivers with the support they need, we strive to make health and care a reality—not a burden—every single day. Join us in creating a better way to care.

The Vice President, Market Operations is the accountable executive for CINQCARE’s Indiana I/DD market and its multi-year agreement with the State of Indiana. The Vice President owns delivery of contract milestones, program operation deliverables and key performance indicators; builds and leads the Indiana team; manages the market budget; and represents CINQCARE to state leadership, Case Management Organizations (CMOs) and community partners.

Through whole-person, value-based approaches, the role helps close gaps in clinical care and reduce avoidable Medicaid spend for Individuals with Intellectual and Developmental Disabilities. The Vice President embodies CINQCARE’s values and understands that at CINQCARE, we don’t have patients or customers – we have Family Members.

• Own delivery of all contractual milestones, program operation deliverables and key performance indicators agreed with the State of Indiana, including state acceptance of deliverables and realization of associated payments and incentives.
• Establish and maintain the market’s multi-year implementation roadmap and project plan, holding cross-functional owners accountable for their commitments.
• Report market performance, risks and outcomes to executive leadership on a regular cadence, and resolve or elevate issues proactively.
• Lead development of sustainability, value-based payment and model-integration recommendations as the engagement matures.

• Serve as CINQCARE’s senior executive representative to state agency and Medicaid leadership, maintaining a deep understanding of the state’s priorities and of the needs of the Individuals served.
• Build trusted partnerships with CMOs, providers and community stakeholders, and lead discussions on performance standards and incentive structures.
• Ensure the voices of Individuals, families and front-line providers inform market strategy and decision-making.

• Design, sequence and build the Indiana team, leading recruiting, hiring and onboarding across Training, Technical Supports, Insights/Healthcare Economics, Compliance, Finance, Administrative/Project Management and Clinical functions.
• Lead and develop functional leaders by setting clear goals, fostering accountability and supporting continuous improvement and professional growth.
• Define roles, handoffs and decision rights between the Indiana team and enterprise partners to ensure efficient, matrixed execution.

• Own the market budget, forecasting and financial performance, ensuring operations are scalable and aligned with business and financial goals.
• Direct the allocation of internal, consultant and vendor resources, prioritizing program readiness and build requirements alongside permanent hiring.

• Set and execute market strategy to (1) improve care delivery and…