Supervisor, Master Control Hub

Are you a seasoned master control professional ready to step into a leadership role that shapes how great television gets delivered? Scripps is looking for a Supervisor, Master Control to join our centralized Master Control Hub in Indianapolis, Indiana. In this critical role, you'll work alongside the Master Control Hub Manager to oversee the vision, mission, and day-to-day operations of a team that serves Scripps stations across the country.

From managing and mentoring a team of Hub Operators to ensuring seamless, consistent service delivery for our internal station partners, you'll be at the heart of keeping Scripps on the air — and doing it right, every time.

• Assumes leadership responsibilities when the Master Control Hub Manager is not available.
• Together with the Master Control Manager, is responsible for the Master Control Operations, which includes program monitoring and logs, signal monitoring, quality assurance checks, and discrepancy reporting.
• Together with the Master Control Manager, fosters an environment that ensures all of our internal customers have a consistent experience.
• Ensures Hub Operators have appropriate procedures and training to interact with internal Hub client stations in a consistent and reliable manner.
• When and how Master Control Operators send alerts, respond to inquiries, collaborate on problem solving, document and/or resolve issues is of critical importance.
• Manages a group of seven to ten Master Control Hub Operators.
• Management duties include staffing, onboarding, training, performance management, feedback/coaching/counseling, development, discipline, and corrective action.
• Constructs, maintains, improves, and oversees the Master Control program for disaster recovery and associated procedures and tests.
• Performs management and supervisory duties associated with the Master Control team, including staffing, onboarding, training, expectation setting, work assignments, scheduling, performance management, coaching and development, enforcing policies, and monitoring workflow.
• When on-air problems are escalated, quickly investigates, resolves, and reports results to all parties concerned.
• Responsible for forecasting and monitoring budgets in conjunction with the Hub Manager.
• May be involved in performing Master Control Hub Operator duties as needed.
• Other duties as assigned.

• Must have a high school diploma or equivalent.
• Technical Certificate or training desirable.
• Technical or Associate's Degree in related field or equivalent experience is required.
• A minimum of 5 years of Television Master Control experience is required, with at least 3 of those years in a hubbed master control environment.

• Demonstrated leadership ability, including engaging, motivating, and building a high-performance team.
• Strong customer service orientation.
• A continuous process improvement mindset.
• Able to construct, implement, and monitor effective work procedures and training.
• Composure and command skills:
  Has a settling influence and is looked to for direction in a crisis.
• Ability to manage and measure work with the appropriate level of detail to facilitate feedback and continuous improvement.
• Strong working knowledge of video servers, routing processes, and related equipment as well as master control operations.
• Excellent communication skills, both verbal and written.
• Working knowledge of all functions and responsibilities of television Master Control and news operation.

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