Customer Operations Leader

Job Description Summary

The Customer Operations Leader is responsible for driving end-to-end performance for assigned programs/products, serving as the primary point of contact for a key customer and ensuring seamless translation of customer needs into executable plans. This role leads cross-functional coordination with manufacturing, quality, engineering, and sourcing to deliver on Safety, Quality, Delivery, and Cost commitments. Success requires strong stakeholder management, data-driven decision-making, and proactive issue resolution to meet customer commitments.

Roles and Responsibilities

• Customer focal point:
  Serve as the primary interface for a key customer, managing day-to-day communications, performance reviews, escalations, and long-range planning
• Delivery management:
  Drive schedule adherence, expedite priorities, and lead recovery plans to protect on-time delivery and inventory health
• Cross-functional leadership:
  Lead operating rhythms with manufacturing, sourcing, quality, and engineering to remove roadblocks, mitigate risk, and execute on customer commitments
• Uses judgment to make decisions or solve moderately complex tasks or problems in areas of operational/product management, manufacturing, or engineering. Takes new perspective on existing solutions. Uses technical experience and expertise for data analysis to support recommendations. Uses multiple internal and limited external sources outside of own function to arrive at decisions.
• Quality and compliance:
  Partner with Quality to ensure customer requirements, specs, and regulatory standards are met; drive corrective actions and continuous improvement
• Reporting and cadence:
  Own customer scorecards, internal operating reviews, and KPI reporting; ensure transparency on performance, risks, and recovery plans

Required Qualifications

• Bachelor’s Degree from an accredited college or university (or a high school diploma/GED with a minimum of 4 years’ Materials and Production Planning experience) + minimum of 5 years’ Materials and Production Planning experience

Desired Characteristics

• Demonstrate ability to analyze and resolve problems. Demonstrate ability to lead programs / projects.
• Ability to document, plan, market, and execute programs.
• Established project management skills.
• Experience in materials management (forecasting, master scheduling, planning, fulfillment, and/or SIOP)
• Certification in Planning and Inventory Management
• Humble: respectful, receptive, agile, eager to learn
• Transparent: shares critical information, speaks with candor, contributes constructively
• Focused: quick learner, strategically prioritizes work, committed
• Leadership ability: strong communicator, decision-maker, collaborative
• Problem solver: analytical-minded, challenges existing processes, critical thinker

This role requires access to U.S. export-controlled information. Therefore, employment will be contingent upon the ability to prove that you meet the status of a U.S. Person as one of the following: U.S. lawful permanent resident, U.S. Citizen, have been granted asylee or refugee status (i.e., a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)).

GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: Yes