Client Partner

Stitch is the global leader in helping brands drive CRM performance through Braze and Databricks. We work with Fortune 1000 brands to design and execute martech-driven solutions and lifecycle marketing strategies that drive meaningful outcomes. Our fast-growing team spans the US, UK, and Canada.

We’re actively building the best customer relationship marketing (CRM) consultancy in the world. Not the biggest—the best. We’re looking for teammates who are energized by this challenge.

As a Client Partner at Stitch, you’ll own a Book of Business (BoB) of established clients with meaningful opportunities for continued growth. You’ll be accountable for retention and expansion by understanding the outcomes each client needs to achieve, connecting Stitch’s work to measurable value, and identifying new ways to advance the partnership through campaign operations, data and analytics, loyalty programs, AI-enabled capabilities, creative services, and other areas of Stitch expertise.

You’ll act as the face of Stitch for your clients, serving as a trusted advisor and strategic partner in marketing technology and processes, especially leveraging our deep partnership with Braze and other cutting‑edge martech tools. Your ability to understand evolving client needs, anticipate challenges, and propose innovative solutions will enable your clients to unlock the full potential of their marketing efforts.

This role requires commercial drive, strategic curiosity, and a strong understanding of marketing technology and operations. You’ll own your client relationships end‑to‑end, drive predictable revenue growth, build connections across multiple stakeholders, and partner closely with Delivery to ensure Stitch’s work remains aligned with client priorities and creates measurable value.

The role requires lifecycle and relationship marketing experience to connect client customer‑engagement priorities to the right strategies, technology, and Stitch services.

• Serve as a trusted advisor by bringing strategic thinking, a clear point of view, and actionable recommendations across marketing, marketing technology, and marketing operations.
• Own renewals, expansions, and commercial performance across your BoB, developing quarterly growth plans that connect client outcomes, value realization, and qualified expansion opportunities.
• Establish and maintain clear business outcomes for each account, connecting Stitch’s work to measurable client value and using those outcomes to guide account planning, client value discussions, QBRs, and expansion strategy.
• Translate client business goals into clear, integrated roadmaps that bring together data, creative, strategy, and technology components.
• Lead the pricing, scoping, and negotiation of Statements of Work in partnership with Delivery, ensuring commercial commitments align with client needs, agreed scope, the delivery model, governing agreements, and financial requirements.
• Be the main point of contact and trusted advisor for client stakeholders at multiple levels, building deep, multi‑threaded relationships across our client’s marketing, product, data, and technology teams.
• Lead client meetings, QBRs, and onsite sessions with clear agendas, defined outcomes, active participation from the right stakeholders, and actionable follow‑up.
• Monitor client environments to identify early signals of changing needs, risks, or strategic shifts, and proactively drive resolution.
• Work closely with Delivery Directors and other internal partners to ensure an aligned understanding of project health, resource allocation, margins, and forecasts.
• Keep Delivery members fully informed and aligned so your clients experience a coordinated and seamless partnership.
• Build and maintain…