RN - Team Captain​/Triage Nurse - Locations

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We asked Dawn, CEO
- Eskenazi Health Center:

Q

What do you enjoy most about your role with Eskenazi Health Primary Care and working with the community?

We asked Dawn, CEO
- Eskenazi Health Center: Q What do you enjoy most about your role with Eskenazi Health Primary Care and working with the community? Employee Q&A

Q

Why Eskenazi Health?

We asked Christia , Chief Human Resources Officer: Q Why Eskenazi Health? Employee Q&A

Date: Oct 16, 2026

Location: Indianapolis, IN, US, 46201

Organization: HHC

Sub-Division:FQHC

Schedule:

Full Time

Shift:

Varied (Days/Evenings)

Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 327-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus as well as at 10 Eskenazi Health Center sites located throughout Indianapolis.

Non-Exempt

The Team Captain RN and Triage Nurse RN are positions that allow for a collaborative approach to the patient's healthcare in a multitude of ways.

• Team Captain RN
  - This role is for the nurse responsible for the overall care of patients assigned to their team's providers. This includes risk assessment and coordination of care for high risk patients, tracking quality metrics, delivering elements of patient education, and serving as the principal point of contact for patients and other care providers outside of face-to-face appointments. The Team Captain supervises and directs the activities of team nurses and support staff.
• Triage Nurse RN
  -Triage is an interactive process between the nurse and patient that occurs over the telephone or face-to-face and involves identifying the nature and urgency of client healthcare needs and determining the appropriate disposition. The role of the triage nurse is to assess the patient, provide patient education, and crisis intervention. The goal of telephone triage services is to direct the caller to the appropriate level of care or service in a safe and timely manner in combination with providing self-care advice and direction.
  
  The triage nurse aids in directing the patient to the right level of care with the right provider in the right place at the right time.

To learn more about our Central primary care clinics, see below!

• OCC-https://www.eskenazihealth.edu/locations/primary-care-OCC2

Leadership
:

• Innovates, takes risks and experiments to improve outcomes
• Manages timelines/deadlines of team projects and site projects as assigned.
• Signs off on staff competencies.
• Participates in interview process and evaluations for clinical positions.
• An active listener to the patient, family, and staff member in conflict.
• Remains calm in a conflict situation
• Works to seek a solution that is good for both parties to the conflict.
• Promotes practice growth through attracting and retaining new patients
• Ensures requests for medication refills, test results, and other patient concerns are completed in a timely manner.
• Works patient panels to meet quality metrics by outreaching to patients who need disease- or age-specific screening and testing.
• Works with team providers and team members to provide patient education regarding diagnoses, medications, and wellness and self-management skills.
• Provides nurse visits for patients assigned to the team, and ensures that team members provide care within their scope of practice.

Initiative & Growth
:

• Demonstrates a self-directed work effort aligned with team goals.
• Works collaboratively in the care and care management of patients and their families.

Technical Skill
:

• Demonstrate…