Veterinary Assistant​/Client Service Representative

• Full-time
• Compensation: USD 18 - USD 20 - hourly

Do you love working with animals as much as you enjoy helping people? The Paw Patch Veterinary Hospital is seeking a compassionate, dependable and adaptable team member for a true dual-role position supporting both client service and hands‑on patient care.

Established in 1984, The Paw Patch is a busy, patient-focused small-animal hospital committed to compassionate, high-quality veterinary care. We value teamwork, communication, professional growth and a positive experience for every patient, client, and team member.

At The Paw Patch, we offer competitive wages, a comprehensive benefits package, and a range of employee perks. If you’re looking for a place to grow professionally, whether in your current role or into new responsibilities, we provide opportunities for continuing education and career development.

We are open to hiring one FT team member who can assist with both Veterinary Assistant and Client Service Representative (CSR) responsibilities, or two PT team members to fill these roles separately. Candidates interested in part-time opportunities in either Veterinary Assisting or Client Service are encouraged to apply.

The position is intended to be split approximately equally between Veterinary Assistant and Client Service Representative duties each week. Shifts will generally be scheduled in one department or the other, so you can focus on that role during your assigned shift. The balance may change to meet hospital needs, including coverage for illness, vacation, staffing shortages or changes in patient volume.

Flexibility and proficiency in both roles are essential.

• Welcome clients and patients; answer calls, messages and questions with professionalism and empathy.
• Schedule appointments, check patients in and out, process payments and maintain accurate records.
• Help triage client concerns and communicate promptly with the appropriate medical team members.
• Maintain a clean, organized and welcoming reception area.
• Offer compassionate, discreet support during stressful or emotional situations.

• Run exam rooms, obtain thorough patient histories, and assist veterinarians during examinations and appointments.
• Work closely with the veterinarian and veterinary technician team to coordinate and support each pet’s care, including communicating patient needs and following treatment plans.
• Assist clients with online pharmacy requests, respond to prescription and order questions, and coordinate concerns with the medical team as appropriate.
• Provide client education on preventive care, medications, home-care instructions and veterinarian-recommended services, within the scope of training and under DVM guidance.
• Assist with triage, sample collection, laboratory processing and diagnostic imaging within training and skill level.
• Support patient nursing care, treatment preparation and hospitalized patient monitoring.
• Assist with surgical preparation, anesthesia monitoring and recovery as training and experience permit.
• Keep exam rooms and treatment areas clean, stocked and ready for patient care.

• Veterinary hospital experience strongly preferred, especially across client service and clinical support; candidates experienced in one area and eager to learn the other are welcome.
• Excellent communication, organization, customer service and multitasking skills.
• Calm, compassionate approach with clients, patients and coworkers.
• Comfort with computers and practice software;
  Day Smart experience is a plus.
• Basic veterinary terminology, vaccine and preventive care…