BOX OFFICE Representative - Part-Time On-Call Position​/Evening

Introduction Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

to discover how we empower team members to grow, thrive, and advance in their careers.

• Welcome and direct guests as they approach the box office
• Operate the box office during show nights in a professional and efficient manner
• Manage each artist’s guest list as indicated in the contract
• Distribute promotional or VIP passes to individuals
• Make changes quickly to guest list on day of show
• Identify faces/names on a red list provided by the artist’s management team
• Sell tickets to walk‑up customers and distribute will‑call tickets
• Verify guest identification before releasing tickets to the appropriate party
• Accurately process credit card payments and comped tickets
• Award ticket package add‑ons, such as food coupons and PENN Cash
• Use ticketing software to locate and manage reservations or ticket orders
• Answer guest inquiries related to ticket availability, seating, and show details
• Communicate clearly with event and security staff regarding guest check‑ins
• Maintain an organized and secure box office area throughout the event
• Assist with end‑of‑shift reconciliation and reporting
• Provide information about the venue layout, show schedules, and amenities
• Monitor guest activity to ensure a safe and enjoyable environment
• Support basic setup, takedown, or clean‑up tasks as needed
• Communicate effectively with other team members and event leadership

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• High school diploma or GED required; one year of customer service experience; or equivalent combination of education and experience. Marketing experience preferred.
• Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Must have a working knowledge of Microsoft applications (Access, Excel, Word, and Outlook).
• Must have an outgoing, energetic, and enthusiastic attitude.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
• Must be comfortable initiating conversations and creating a fun environment with our guests.
• Ability to work on Friday/Saturday evenings (2 events per month) between the hours of 4 pm – 9:30 pm.

This job has no supervisory responsibilities.

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required.

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

For every year of employment, Employee must: