Cage​/Player Services Assistant Shift Manager

Introduction

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We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

to discover how we empower team members to grow, thrive, and advance in their careers.

The Player Services/Cage Assistant Shift Manager (ASM) plays a vital part in ensuring the integrity of our assets and managing the balancing of cage banks. Responsibilities include running reports, maintaining knowledge of player tracking systems, and internal controls, and responding to guest inquiries while providing exceptional service. Additionally, the Player Services/Cage ASM oversees team member development, staffing, and the daily operations of Player Services.

• Maintain thorough knowledge of player tracking systems, internal controls, and policies/procedures, and make suggestions for improvement.
• Responsible for securing the integrity of all assets and oversees balancing of all cage banks.
• Run reports and verification information for patron Credit Line requests in accordance with directives.
• Ensure scheduling is commensurate with business levels and within budget.
• Respond to guest inquires while monitoring and applying service recovery within authority levels.
• Maintain strict confidentiality in departmental and company matters.

• Develop and maintain a good rapport with other departments and with external guests.
• Delegate work responsibilities and provides follow up and direction when necessary.
• Communicate pertinent information to staff in a timely fashion.
• Perform other duties as assigned by the Player Services/Cage Manager.

• Responsible for team member development and training programs.
• Responsible for rewards and recognition programs to maximize team member engagement.
• Evaluate team members within the department and deliver constructive feedback to team members regarding performance.
• Provide recommendation for staffing, including interviewing, hiring, scheduled, planning, assigning, and directing work to meet business needs.
• Manage work procedures and expedite workflow.
• Provide recommendation for team member performance, disciplining, coaching, and counseling).
• Supervise daily operation of the Player Services and Cage Operations and ensures the accurate reporting of all activities while remaining compliant with all applicable local, state, and federal laws as well as company internal controls and department policies.

To perform this job successfully, an individual must be able to perform each essential duty at a high level. The qualifications listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Minimum of 18 years of age.
• High School diploma or GED required, or 1-2 years of customer service-related experience or an equivalent combination of education and experience.
• Flexibility to work all shifts, including holidays, nights, and/or weekends as business needs dictate.
• Must be detail oriented.
• Intermediate computer knowledge, to include MS Office products (such as Excel) and POS systems.
• Excellent skills in both written and oral communication in English.
• The…