Sports Betting Ticket Writer

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well‑being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

to discover how we empower team members to grow, thrive, and advance in their careers.

• Write, verify, and make payments on tickets for sports wagersin accordance with department policy and procedures andensurescompliancetoapplicable jurisdictional gamingstatuesand regulations.
• Maintain a cash bank for his/her shift, responsible for accepting payment and making correctchangewhen necessary.
• Stock Sports book Writer/Cashier's stations with adequate supplies; keeps all stations neat and clean.
• Stock Sports book Kiosks with adequate supplies; troubleshoot errors.
• Write Sports tickets inan accurateandtimelymanner.
• Make payment sand redemptionsinan accurateandtimelymanner; verify tickets and payoffs.
• Maintain and reconcile bank for assigned shift by following established cash‑handling policies and procedures.
• Explain wagering rules, including betting lines and odds, and procedurestoguests.
• Provide information andassistanceto customers in a friendly, courteous manner to ensure the delivery of guest service. Offer information on activities, etc., and direct guests for furtherinformationas necessary.
• Assist guests with all methods and mediums for sports betting transactions. Including but not limited to:
  Sports book Desk, Sports book Kiosks, Online Sports book Application.
• Enter player tracker information and createnew player tracking accounts
• Complete Title 31 transactions inan accurateandtimelymanner.
• Notify management of escalated or prevalent guest issues/concerns and anyapparentsuspicious activity.
• Perform other job‑related duties as requested.

• Must be at least 21 years of age
• Minimum six (6) months of cash‑handling experience
• High school diploma or equivalent GED
• Effectively communicate in English, both oral and written forms
• Previous experience in race and sportsbookpreferred
• Previous experience in a similar resort environment preferred
• Bilingual, with English as primary or secondary language preferred
• Ability to work as a part of a team in a high‑stress and high‑volume environment
• Ability to work in and adapt to a dynamic andfrequentlychanging environment
• Ability to adhere to and execute established department policies and procedures
• Working knowledge of sports
• Proficient cash‑handling skills
• Ability to work under pressure while being able to pay attention to details
• Basic math skills – calculate winnings based on odds
• Basic computer skills
• Excellent customer service skills
• Ability tomaintainprofessional, neat, and well‑groomed appearance, adhering to department and company standards
• Must be able to communicate effectively in English, both oral and written forms