Patient Account Rep - Community Medical Equipment; CHME Customer Service​/Billing

Patient Account Rep - Community Home Medical Equipment (CHME) Customer Service/Billing

Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, “community” is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the-art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients.

And above all, it means exceptional care, simply delivered — and we couldn’t do it without you.

Make a Difference

The Patient Account Representative for Community Home Medical Equipment is a critical part of our Patient Service and Revenue Cycle Team. The Customer Service/Billing position is customer focused with emphasis on Billing task and Clerical office duties received for the Durable Medical Equipment (DME) we provide. This will include insurance questions and patient question resolution, daily billing task and clerical duties.

Exceptional Skills and Qualifications

Applicants for this position should be able to collaborate with others in a team setting, have excellent communication skills, and a positive attitude toward problem-solving.

• High school diploma or GED equivalent required.
• Two (2) or more years of experience in revenue cycle healthcare.
• Healthcare, insurance, medical billing and/or reimbursement experience preferred.
• Prior Durable Medical Equipment/Home Medical Equipment (DME/HME) experience.
• Previous experience with Brightree EMR strongly preferred.
• Ability to learn and maintain knowledge of insurance qualification requirements for Durable Medical Equipment (DME).
• Ability to establish and maintain Professional relationships with Providers that are ordering Durable Medical Equipment (DME).
• Ability to multi-task and work in a fast-paced environment to ensure patients are receiving the needed equipment timely.
• Familiar with Medicare, Medicaid and Commercial insurance terms and processes.
• This position will allow the flexibility to work hybrid/remote after the initial training period with the expectation to work on-site on an as needed basis per the needs of the hiring department.
• Community caregivers performing work remotely are permitted to live in the following states:
  Indiana, Illinois, Ohio, Michigan, Kentucky, Florida, and Texas. Caregivers are not allowed to perform work remotely outside of the above states. Applicants from other states may apply; however, if hired, they will be required to relocate to one of the above states within 60 days of their employment date.

Why Community?

At Community Health Network, we build teams that deliver exceptional care through empathy, communication and collaboration. We consider ALL an integral part of the exceptional patient experience. We PRIIDE ourselves on not having employees but Caregivers. Join our Community as we make a difference in your community.

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