Assistant Reservations & Revenue Manager

Assistant Reservations & Revenue Manager (m/w) Responsibilities

• Actively assist the head of the reservations department and share responsibility for coordinating the training and development of the team and individual employees.
• Manage individual and group reservations—from initial offer to confirmation—while adhering to the standards of The Leading Hotels of the World, Swiss Deluxe Hotels, and our internal quality management system.
• Provide personalized support to our international guests throughout the entire reservation process.
• Maintain and manage guest data in our booking system, Protel.
• Share responsibility for the daily optimization of occupancy and monitoring of target occupancy goals.
• Coordinate and implement rate strategies and booking conditions in close collaboration with the Reservations & Revenue Manager.
• Assist in the implementation and maintenance of revenue management strategies, including price adjustments and loading of rates and packages.
• Monitor and optimize availability and content on online distribution channels (CRS, GDS).
• Process and follow up on commission-related matters.
• Act as a quality management lead for the reservations department.
• For the beginning we can provide staff accommodation.

• The opportunity to gain valuable hands‑on experience as part of the team at one of Switzerland’s most prestigious grand hotels.
• An exciting role in a seasonal operation with varied tasks, flexible working hours, and structured rest periods.
• Close interdisciplinary collaboration with the Sales & Marketing, Group & Events, Front Office, and Guest Relations teams.
• A diverse and responsible range of duties, offering insights into international guest inquiries, event coordination, contracting, and VIP services.
• A workplace set amidst breathtaking mountain scenery – ideal for nature and sports enthusiasts.

• You have completed a commercial or equivalent education.
• At least two years of professional experience in reservations or revenue management in the upscale hotel industry.
• You are a lively, well‑groomed individual who enjoys interacting with our guests.
• You have excellent knowledge of MS Office.
• You enjoy working as part of a team.
• You are flexible, resilient, conscientious, detail‑oriented, and customer‑focused.
• You have excellent command of German, French, and English – additional languages are very welcome.
• Language required:
  English. German and French are a plus.