Player Services Lead

Introduction

Introduction

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

to discover how we empower team members to grow, thrive, and advance in their careers.

• Verify all paperwork is accurately completed prior to sending to accounting/audit.
• Verify funds received and disbursed to other departments.
• Ensure that all local, state and federal rules and regulations are followed.
• Maintain security and accountability over all funds, to include chips, coins, cash currency, and paperwork.
• Ensure that all company and departmental policies and procedures are followed.
• Exhibit a friendly, helpful and courteous manner when dealing with customers and fellow cast members.
• Perform the duties of the Cashiers or Main Bankers when needed.
• Provide supervision to Player Services Reps I, II, and III.
• Any and all duties as assigned by your Assistant Shift Manager or Above.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• Excellent guest relations and problem-solving skills. Excellent oral and written communication skills.
• High school diploma/GED; or one to two years customer service-related experience, or equivalent combination of education and experience.
• Must be proficient in computer knowledge to include keyboarding skills, all Microsoft Office applications, email usage, and database, spreadsheets, and word processing software.
• Must have excellent verbal and written communication skills.
• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Have knowledge of all office machines and tools (jet sort, coin roller, credit card cash advance systems).

• Player Services Reps I, II and II

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required.

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Employee must be able to qualify for licenses and permits required by federal, state and local regulations.

Must successfully complete applicable alcohol service training.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.…