Customer Support Specialist

Join to apply for the Customer Support Specialist role at App Sierra
.

This range is provided by App Sierra. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

• Handle customer queries related to invoice extraction and processing with accuracy and clarity.
• Support clients in resolving issues related to document processing workflows.
• Review, validate, and annotate data extracted from invoices and other documents.
• Ensure high accuracy in document-based data processing while meeting turnaround times.
• Collaborate with technical teams to elevate complex cases and provide feedback for process improvement.
• Maintain detailed logs of customer interactions, issues, and resolutions.

• Mandatory:
  Prior experience in Invoice Extraction / Invoice Processing.
• Experience in Data Extraction from Documents or as a Data Annotator for Documents.
• Strong understanding of OCR tools, invoice formats, and document workflows.
• Good communication skills (written & verbal) to interact with clients effectively.
• Attention to detail and ability to work with large volumes of data.
• Familiarity with support ticketing tools (Zendesk, Freshdesk, etc.) is a plus.

Entry level

Full-time

Other

IT Services and IT Consulting

Referrals increase your chances of interviewing at App Sierra by 2x.