Lead Technical Product Specialist

Lead Technical Product Specialist

At Landis+Gyr
, we don’t just manage energy—we lead the transformation toward a smarter and more sustainable energy future.

With a net revenue of USD 1.73 billion in FY 2024 and a presence in over 30 countries across five continents, Landis+Gyr empowers utilities and consumers to optimize energy usage through advanced metering, grid‑edge intelligence, and powerful data analytics.

Today, our global team of about 6,300 professionals is shaping the digital energy era—developing innovative technologies that support decarbonization, grid modernization, and real‑time energy insights. Our record USD 4.6 billion order backlog and strong book‑to‑bill ratio reflect long‑term confidence in our mission and solutions.

Join us at Landis+Gyr,
where we manage energy better!

The role serves as an expert for technical issues that are complex in nature and are escalated from the L1 support team. The position provides in-depth technical support by working across departments including Product Management, Engineering, and Project Management. The Lead Product Specialist is responsible for driving a resolution to these technical issues, fully documenting the resolution in CRM, cross‑training other departments, and mentoring junior product support specialists.

Escalate the issue to L3 support if it cannot be resolved. In addition, the position requires strong customer service skills and knowledge of utility business functions to support the Program Manager with the deployment of company solutions for Landis+Gyr customers.

• Act as the liaison to the Engineering, Product Management, Project Management, and TMOs within Landis+Gyr to resolve and follow through on issues/defects.
• Lead creation of standard operating procedures and solutions for technical elements of the system that are effective and repeatable.
• Ensure CRM tickets are fully documented and resolved or escalated to the appropriate support level.
• Participate in response teams for root cause analysis of system problems identified in the deployment of company solutions.

• Subject Matter Expert in at least one of the following products:
  Advanced Load Management including Demand Response and Demand Manager.

• Support Customer resources in First Article Testing (FAT) and monitor FAT processes.
• Own test environments to support deployment organization.
• Support System Acceptance Testing (SAT) for new customer deployments.
• Support software installation activities for new releases and provide post‑implementation support.

• Supports and adheres to Company’s core values.
• Performs other duties or responsibilities as assigned or required.
• Supports and adheres to Company’s Code of Conduct and Ethics Policy.
• Represents Company in a positive, professional manner when working with both internal and external customers.

• Strong analytical skills: able to complete methodical root cause analysis and troubleshoot technical issues.
• Highly adaptable in a dynamic work environment.
• Accustomed to working in an environment driven by high standards for service and system delivery.
• Experience with Oracle or SQL Server database is a plus.
• Excellent written and oral communication skills.
• Self‑motivated, proactive, able to work under stressful conditions.
• Demonstrate customer focus with proven ability to resolve customer issues appropriately.
• Strong customer communication and service skills.
• Experience with wireless technologies is a plus.
• Background in software quality testing desired.
• Experience with Windows desktop/server platforms and/or Unix, networking, and scripting is a plus.
• Knowledge of Application Server architecture (Web Logic, Web Sphere, or similar class server systems).
• White‑box testing experience on Oracle PL/SQL is a plus.
• Ability to perform web service/REST API testing using SOAP UI.
• Ability to write PL/SQL queries to extract, correct, or update customer data in 11g and Oracle 12c databases.
• Strong skills in troubleshooting Unix‑based application issues.
• Ability to resolve configuration‑related problems.
• Ability to assist deployment and development staff in debugging…