Senior Analyst, Travel Operations

Get started Navan Travel is free* — no platform fees

Department:
Global Operations and Service (GOS)

As a Senior Analyst – Business Operations, Flights, you will play a key role in driving operational excellence through analysis, automation, and process improvement. You will serve as the bridge between frontline operations and system owners, ensuring workflows are efficient, data‑driven, and scalable.

This role requires strong analytical and problem‑solving skills, as well as the ability to partner effectively across functions to identify inefficiencies, recommend solutions, and support the rollout of automation initiatives.

• Identify and assess automation opportunities in flight operations workflows.
• Work with Product and Engineering teams to define and test requirements for automation tools.
• Monitor automation effectiveness and provide data‑driven recommendations.

• Lead investigations into recurring operational issues or exceptions.
• Analyze data to identify patterns, root causes, and potential solutions.
• Support operational pilots and efficiency projects aimed at reducing manual work.
• Troubleshoot escalated issues within operations, identifying root causes and implementing solutions.

• Act as a subject matter expert for operational workflows within the flights domain.
• Partner closely with Service Delivery and Vendor teams to gather insights and feedback.
• Communicate clearly across technical and non‑technical teams.

• Own the creation and maintenance of SOPs, process maps, and training guides.
  Support onboarding and cross‑training efforts across teams.

• 3–5 years of experience in travel operations, ideally within a TMC, OTA, or airline environment.
  Hands‑on experience with GDS systems (Sabre, Amadeus preferred).
• Strong analytical mindset, with experience in process improvement or automation projects.
• Ability to translate operational needs into technical requirements.
• Excellent communication, stakeholder management, and problem‑solving skills.

Navan is the leading all‑in‑one business travel and expense management solution that makes travel easy for frequent travelers. From finding flights and hotels, to automating expense reconciliation, with 24/7 support along the way, Navan delivers an intuitive experience travelers love and finance teams rely on. See how Navan customers benefit and learn more at  .

Navan provides a comprehensive benefits package tailored to support your well‑being and financial security. Our offerings include generous medical plans, dental, and vision benefits with premiums covered by Navan, as well as various insurance options designed to cover each family's needs. We also prioritize your holistic wellness with perks like paid parental and bereavement leave, subsidized commuter benefits, mental health support, connectivity stipends, and even pet insurance.

Navan believes in the value of in‑person connections, whether that is sitting down to have lunch with one another, taking a walking 1:1, or collaborating in a room together. The connections forged through face‑to‑face interactions improve company culture and drive business results. Navan invests in global office spaces — in the U.S., Europe, and Asia, among others — that feel welcoming.

Perks such as lunches and happy hours create a strong team environment to help you do your best work. We prioritize in‑person connections and operate on a four‑day‑in‑office work model. Please expect this policy for all roles that are tied to an office.

We make all employment decisions based solely on merit. We provide equal employment opportunity to all applicants and employees without discrimination on the bases of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We prohibit any such discrimination or harassment. This policy applies to all terms and conditions of employment, including hiring.

Navan complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Navan will reasonably accommodate qualified individuals with a disability in connection with applications for employment as required by law.

Please review Navan's Candidate Privacy Notice here .