Field Trainer France, Switzerland & UK

Based in Paris and reporting to the Retail Training Director Europe, the Field Trainer will be instrumental in elevating the sales staff's performance across our France, Switzerland & UK markets. This role requires a dynamic individual with significant in-store and field experience, dedicated to enhancing client experience, managing new joiner inductions, and continuously identifying training needs through on spot coaching. You will work in close partnership with Retail Managers and Sales Teams to ensure consistent improvement and sustained excellence of our sales force.

Field Training:

• 70%-80% presence in store to support Retail Teams on soft and technical skills, enhancing confidence on the floor and engagement with clients.
• Proactively engage with in-store staff and managers on the sales floor to conduct real-time training needs analysis and provide immediate, actionable training activities. This involves identifying skill gaps and development opportunities directly through observation and interaction in a live retail environment.
• Delivering impactful, on-the-spot coaching, mentoring and constructive feedback to in-store teams and managers, directly enhancing their sales performance, client engagement, and product knowledge in real-time scenarios.
• Comprehensive and effective induction plans for new joiners by integrating hands-on training directly onto the sales floor, ensuring a seamless and practical onboarding experience from day one.
• Provide sustained post-training support directly to the sales team on the floor, reinforcing learned behaviors, refining techniques, and continuously developing their capabilities in day-to-day operations through follow-up.
• Provide feedback to HR, Store Managers, and Retail Managers and Retail Training Team EU to nurture talents on tailored development opportunities.
• Serve as a key partner to Retail Managers and Sales Teams, leveraging deep field knowledge to provide actionable insights and targeted support that directly translates into improved sales performance and excellence on the floor.

Training Delivery:

• Plan, schedule, and execute training and coaching activities on a regular basis, tailored to specific market and team needs.
• Develop and implement creative and innovative approaches to deliver engaging and impactful training programs, including customer journey training
• Adapt training courses and workshop materials to suit the specific cultural and market nuances of France, Switzerland and UK.
• Ensure the qualitative execution of Daily Briefings to recommend continuous improvements and ensure relevance and effectiveness.

Monitoring & Analyzing KPIs:

• Report on weekly activities and provide comprehensive feedback from the field to the Retail Training Team Europe and Retail Directors, highlighting successes, areas for improvement and proposing correcting actions when necessary.*
• Collect attendance sheets and track training and coaching history monthly, proposing corrective actions if needed
• Monitor and analyze key performance indicators (KPIs) related to sales performance, client satisfaction, e-learning completion rate and to measure training effectiveness and adapt to future strategies.
• Provide logistical and administrative support to training department activities, ensuring smooth operation.
• Assist in monitoring the training budget, ensuring efficient allocation of resources.

• 5 years’ in-store selling experience in Fashion/Luxury Retail
• Bachelor’s Degree or equivalent is preferred
• Manages own image standards on a high level
• Strong selling and communication skills are necessary
• Excellent relationships and teamwork skills
• Organization, professionalism, self-confidence
• Strong knowledge and/or interest for Fashion/Luxury Industry
• Fluent English, Italian and French is a plus