Security Ambassador - EVENTS​/Evenings On-Call

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual’s relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members’ financial, physical, and mental well‑being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

to discover how we empower team members to grow, thrive, and advance in their careers.

• Ensures the safety of employees and others.
• Greets patrons and visually inspects bags, purses and patrons for unauthorized items.
• Reports to the Security supervisor any violations, acts or situations which are detrimental to the best interest of HCCTR.
• Watches for and reports irregularities such as fire hazards, leaking water pipes, etc.
• Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs.
• Ensures behavior and appearance are in compliance with established standards.
• Maintains complete confidentiality at all times with respect to the internal functions of the Security department as well as any other information deemed to be confidential.
• Maintains a professional work environment with management and staff.
• Participates in meetings and training as required.
• Performs all job duties in a safe and responsible manner and reports safety hazards immediately.
• Performs other duties as may be assigned by department and/or company management.
• Prepares reports as requested or required.
• This is an on‑call position. Ability to work Friday/Saturday/Sunday evenings as needed.
• Ability to commit to work a minimum of 2 events per month.

Less than high school education; or up to one month related experience or training; or equivalent combination of education and experience.

Must have the ability to read and comprehend simple instructions, short correspondence, and memos. Able to effectively present information in one‑on‑one and small group situations to customers, employees and others. Effective in communicating and presenting information and responding to questions from supervisors, managers, fellow employees and/or the general public.

Ability to accurately calculate figures and amounts and perform mathematical functions applicable to business needs.

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

Must obtain licensing with the West Virginia Racing Commissions every year of employment.

Must be a minimum of 21 years of age. Must have good observation skills. Flexible to work all shifts including holidays, nights, weekend hours and overtime as business needs dictate. Must speak clearly and politely; respond well to questions. Must have the ability to deal effectively and interact well with the customers and employees. Previous customer service experience preferred. Displays excellent customer service skills and building positive team spirit.

Ability to commit to at least 2 events per month – primarily on Friday/Saturday evenings.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the…