Surveillance Shift Manager

Introduction... Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

to discover how we empower team members to grow, thrive, and advance in their careers.

• Responsible for supervising staff and the overall daily management of a designated shift in the Surveillance department. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.
• Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and overall coverage mandated by Gaming regulations.
• Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Surveillance Department for which this position is responsible.
• Partners with property departments to design and conduct highly sensitive investigations to facilitate fact‑finding probe into potentially illegal or inappropriate activities.
• Act as direct liaison between surveillance room activities and the Surveillance Director/Manager and assume responsibility for the efficient operation of the Surveillance Department or assigned shift, in absence of Director/Manager.
• Participate in the hiring process by attending interview and making recommendations in staffing.
• Responsible for the overall integrity of daily operations, ensures compliance with all regulatory, internal control, and policies and procedures.
• Safeguards company assets at all times.
• Submits all appropriate reports when incidents, infractions, and violations occur.
• Examine and analyze the physical property, processes and procedures to oversee and enforce compliance policies.
• Serve as liaison with gaming regulators, public law enforcement, and other agencies as it relates to Surveillance by maintaining a positive and constructive relationship, in absence of Surveillance Manger or Director of Surveillance.
• Review financial reports to ensure Surveillance operation efficiency and quality control.
• Conduct, supervise and prepare reports relating to any incident that is reported.
• Oversee the management of attendance and time records.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.

• Must be at least 21 years of age.
• Bachelor’s degree (B.A); one to two years of casino Surveillance experience or equivalent combination of education and experience.
• Must have thorough knowledge of casino operations, casino games, casino cheating and embezzlement scams, etc.
• Comprehensive knowledge of video surveillance systems.
• Comprehensive knowledge of video surveillance systems and database software. Advanced computer knowledge; proficient in all Microsoft applications to include email…