Customer Experience Quality Assurance Specialist
Listed on 2026-10-09
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Quality Assurance - QA/QC
Data Analyst, Quality Control - QC Analysts/Managers, QA Specialist - Analyst/Manager, IT QA Tester / Automation
Location: Indianapolis
ASM Research seeks a Quality Assurance professional to monitor customer interactions, review feedback, and analyze outcomes to improve overall experience. You will identify root causes, frame systemic quality issues, and report findings to client, internal, and vendor teams.
This role requires 2–5 years in call centers/QA/training, strong analytical and communication skills, and ability to train others. Collaboration with training and operations is essential.
We are looking to fill the Customer Experience Quality Assurance Specialist I position at asmexternalcareersite in United States.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Customer Experience Quality Assurance Specialist I role in the description above.
We appreciate your interest in this position.
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