Quality Manager

The Quality Manager is responsible for leading and managing all quality functions to ensure products, processes, and systems meet customer, regulatory, and company requirements at Creative Liquid Coatings, Inc. This role owns the Quality Management System (QMS), drives a zero‑defects culture, leads customer complaint resolution, and ensures ongoing compliance with ISO 9001 and IATF 16949 standards. The Quality Manager partners cross‑functionally to reduce variation, minimize Cost of Poor Quality (COPQ), and support operational excellence across manufacturing operations.

• Serve as a key member of the plant leadership team, providing quality leadership and strategic direction.
• Lead, coach, and develop Quality Engineers, Auditors, Technicians, Laboratory staff, and Inspectors.
• Manage quality staffing, training plans, performance evaluations, timekeeping, and departmental budgets.
• Identify quality skill gaps and implement training, mentoring, and development programs.
• Promote and sustain a zero‑defects mindset and strong quality culture throughout the organization.

• Develop, implement, maintain, and continuously improve the Quality Management System.
• Ensure compliance with ISO 9001, IATF 16949, customer‑specific requirements, and applicable regulations.
• Lead internal audits, layered process audits, management reviews, and corrective action tracking.
• Prepare for and support external audits, including customer, certification body, and regulatory audits.
• Establish, maintain, and enforce quality policies, procedures, work instructions, and control plans.

• Lead customer feedback, complaint resolution, containment, and corrective action processes (8D, A3, Red X, Six Sigma).
• Ensure timely and effective customer responses through portals, scorecards, and direct communication.
• Represent the plant on significant customer and supplier quality issues.
• Support supplier quality activities, including APQP/PPAP reviews and incoming material compliance.

• Lead APQP, Safe Launch, PPAP, and new program quality activities, and quality activities for part and program revisions after initial launch.
• Oversee inspection methods, testing, Measurement System Analysis (MSA), and process capability tracking.
• Lead variation‑reduction and process‑improvement projects to reduce defects and COPQ.
• Ensure effective control of non‑conforming product, containment actions, and corrective/preventive actions.
• Support inter‑plant quality issue resolution and finished‑goods quality concerns.

• Develop, track, and report quality KPIs aligned with customer and internal performance targets.
• Analyze quality and reliability data to identify trends, risks, and improvement opportunities.
• Establish and execute improvement plans when quality performance falls below expectations.
• Support Lean, 5S, and continuous‑improvement initiatives across operations.
• Develop and maintain warranty tracking and reliability forecasting processes.

• Ensure compliance with all federal, state, and local safety and environmental regulations within quality operations.
• Promote safe work practices and maintain housekeeping standards within the quality department.
• Perform other duties as assigned to support plant and business objectives.

• Bachelor’s degree in Engineering or related technical field required; equivalent experience considered.
• 5–10 years of experience in quality leadership within a manufacturing environment.
• Automotive manufacturing experience preferred (injection molding, plating, assembly).
• Strong working knowledge of ISO 9001, IATF 16949, APQP,…