Assistant Property Manager

Description

We are seeking a highly motivated Assistant Property Manager to join our awesome team here at Fairlawn! The ideal candidate will embody Fairlawn’s core values:
Be Kind, Own It, Be Flexible, and Always Improve.

The Assistant Property Manager role is specifically accountable for resident services (including the renewals and move out processes) and accounts receivable, while assisting the Property Manager in other areas as needed. The ideal candidate will have superior attention to detail, be ambitious and self‑motivated to directly handle a wide range of property management activities.

Fairlawn is a vertically integrated firm specializing in real estate investment, management, and development. Based in Chicago and Champaign, Illinois, we have a more than 10-year track record in value‑add projects, development, student housing, and build‑to‑rent communities. With a portfolio of approximately 5,700 units and $850 million in assets under management, Fairlawn has established a strong presence across Illinois, Indiana, and Kentucky.

We are actively expanding into additional Midwest markets.

• Exemplify the core values of Be Kind, Be Flexible, Own It and Always Improve
• Handle daily operations including answering calls, scheduling appointments, greeting visitors, showing residences to prospective residents and any necessary paperwork, filing, etc.
• Assist the Property Manager in setting market rents, conducting market research, defining leasing goals and running the renewal process
• Supervise turnover including obtaining bids from subcontractors, supervising turnover process, assist in hiring staff for turnover, and managing small renovation projects
• Handle resident accounting tasks such as rent collection, posting rent and preparing deposits
• Apply established sales and marketing strategies to increase property traffic, maintain closing ratios and meet or exceed budgeted occupancy
• Process maintenance requests and follow up with residents to confirm completion
• Have a thorough knowledge of lease terms, specifications and policies
• Learn, audit, and ensure team’s compliance with all Fair Housing Laws including local, state and federal housing regulations
• Assist in the oversight of any on‑site staff and the relevant departments (leasing and maintenance)
• Pivot, roll up your sleeves and jump in where needed!

• Competitive Pay. We are ready to invest in you!
• Medical, Dental, Vision, and Life Insurance to access care for positive health outcomes and your overall wellbeing
• Employee sponsored benefits including Short Term Disability, Life Insurance, Critical Illness, Accident, Flexible Spending, and H.S.A. Accounts to avoid costly medical expenses due to gaps and ensure that all your medical needs are met
• 401(k) Retirement Plan with Match to invest in your future wealth and retirement
• Paid Vacation, Sick Leave, and Holiday Pay to help you reset and come back rejuvenated and refreshed
• Company events to promote team cohesion
• Wellness Days to focus on being your best self. We want you to have time to disconnect and recharge in a way that works for you
• The opportunity to work for a growing organization where you are valued and can have a direct impact
• Quarterly off‑site meetings with your manager to celebrate wins, issue solve and ensure you are set up for success. Plus, the process is rewarding, and the results are great for your career

• Have at least 3 years of customer service experience
• Have at least 2 years in property management or real estate, preferred
• Have a High School Diploma or GED (Undergraduate Degree preferred)
• Are able to speak Spanish or Haitian Creole (a plus)
• Are proficient with relevant technology (e.g. Microsoft Office, App Folio, Outlook) and can easily adapt to changing technology
• Demonstrate superior attention to detail, high energy and positive attitude
• Have excellent interpersonal, written and verbal communication skills
• Have an ability to give and receive real‑time feedback with a positive mindset
• Embody our core values:
  Be Kind, Own It, Be Flexible, and Always Improve

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