General Manager

Einstein Bros. Bagels

Breakfast with us, and dinner with your loved ones! At Einstein Bros. Bagels, we believe in the bagel, and we’ve been baking bagels fresh daily since 1995. We believe that our bakeries do more than just make the best breakfast in the neighborhood. We guarantee two things:
First, to spread a little more joy and happiness in the world. To laugh, smile, and enjoy each other’s company that much more. And to us, there’s no better way to do that than with the bagel. Second: we are committed to work-life balance for our team. Our stores close at 2pm! You will never miss that dance recital or once in a lifetime concert.

Join our team!

The General Manager is responsible for leading all aspects of restaurant performance, including financial results, guest experience, operational execution, and team development. This role owns the success of the bakery by delivering strong business outcomes while building and developing high-performing teams.

In alignment with Bagel Brands’ Mission, Vision, and Values, the General Manager leads with a focus on taking ownership, supporting their team, having fun, and obsessing over the guest—while developing future leaders and creating a culture of accountability and growth.

• Own overall restaurant performance across sales, people, operations, and controllable profit.
• Manage the restaurant P&L, including revenue, labor, food cost, and controllable expenses, leveraging available and required reporting tools (Period Business Reviews, Declining Budget, etc.).
• Develop and execute plans to achieve sales goals, manage costs, and drive profitability.
• Monitor performance trends and take proactive action to address gaps and improve results.
• Ensure accurate financial reporting, cash handling, and compliance with company standards.

• Build and manage labor schedules to balance business needs, team member experience, and labor targets.
• Oversee inventory management, ordering, and product usage to minimize waste and control costs.
• Ensure accurate product ordering, receiving, and inventory tracking.
• Maintain accountability for controllable expenses and drive efficiency across all areas of the business.

• Ensure a consistent, high-quality guest experience through strong execution of brand standards.
• Address guest concerns quickly and professionally, ensuring positive resolution.
• Maintain high standards for food quality, safety, cleanliness, and overall restaurant environment.
• Ensure operational execution meets company expectations for service, product quality, and cleanliness.
• Lead by example by working in all areas of the restaurant and supporting the team during peak periods.
• Sustain all 5S and Brand Standards to maximize efficiency and deliver a consistent guest experience that aligns with being Guest Obsessed.

• Hire, develop, and retain a high-performing team, including District Shift Leaders, Shift Leaders, Bakers, and Team Members.
• Provide ongoing coaching, feedback, and performance management to ensure team effectiveness and accountability.
• Ensure clear expectations are set and consistently reinforced across the team.
• Develop District Shift Leaders and Shift Leaders through hands‑on coaching, delegation, and exposure to business operations.

• Build a strong internal talent pipeline by identifying and developing team members for advancement into leadership roles.
• Own talent outcomes within the restaurant, including retention, engagement, and readiness for promotion.
• Drive strong onboarding and early…