Customer Service​/Service Advisor

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The Service Advisor is responsible for communicating with customers about their vehicle repair needs and relaying information to the Service Technicians. Their duties include greeting customers and helping them determine repairs and relevant costs, maintaining up-to-date knowledge about the Boss Shops range of services and contacting customers to update them about their vehicle’s repair status.

Pay Range $16.00 - $25.00 per hour depending upon qualifications and experience.

• Paid vacation
• 401K and matching contributions
• Health, dental and vision insurance
• Short and long term disability insurance
• Life insurance
• A clearly defined path for growth
• On-demand pay with Pay Activ (access to earned but not yet paid wages)
• And much more!

• Greets customers promptly and provides friendly competent customer service.
• Coordinates the service center’s scheduling and workflow.
• Creates estimates and work orders, finalizes payments, follows all cash handling policies, and handles parts orders and collections for all jobs.
• Answers customer questions about service outcomes and consults with the Technicians as needed.
• Understands marketing and sales strategies to finalize all transactions.
• Consults with Technicians about needed repairs and communicates those needs with the customer.
• Increases knowledge of industry products and services.
• Communicates customer needs to Technicians and vice versa.
• Maintains customer‑facing items cleaned, stocked, and up to date.
• Receives merchandise, stocks, and updates pricing for all showroom products.
• Maintains a complete understanding of the Boss Shop Warranty process.
• Assigns work to all technicians within the company guidelines.
• Practices and adheres to all company safety policies and procedures to ensure a safe environment for employees and customers.
• Reports work in a timely manner when scheduled.

• Assists with other duties as assigned.

• This job has no supervisory responsibilities.

• Retail or guest service experience preferred.

• Valid Driver’s license and insurable to drive.
• Able to maintain working knowledge of parts inventory.
• Able to complete the Service Advisor New Team Member Training within the first 90 days of employment.
• Able to work on the computer system efficiently.
• Ability to read, write and perform math skills.
• Must possess a positive, enthusiastic attitude.
• Must be flexible with the ability to adapt to change when required.
• Demonstrates excellent communication skills.
• Ability to work a flexible schedule to meet the needs of the business, may require weekends and evenings.
• Must have reliable transportation and phone.
• Must be able to communicate in English (if applicable).
• Able and willing to deliver friendly, courteous, and prompt customer service.
• Able and willing to work cooperatively with other team members.

The physical demands described here are representative of those that must be met by the Service Advisor to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential functions, provided such accommodation does not create undue hardship for the Company.

• The employee must occasionally lift and/or move up to 50 lbs.; frequently stand, walk, use hands and fingers, handle or feel, reach with hands and arms, talk, and hear; occasionally sit, climb, or balance, stoop, kneel, crouch or crawl.