Route Sales Associate

Route Sales Associate – Farmer Brothers

We are hiring a Route Sales Associate to ensure customers receive high quality beverage service and timely delivery of coffee, tea, and related products.

$18.00/hr – $22.00/hr

Monday – Friday, 7:00 am – 4:00 pm. Overtime when needed.

• Deliver, replenish, and rotate beverage station products on each call.
• Maintain clean equipment and execute at least one Cup Quality Check (CQC) per day.
• Escalate customer issues promptly to the ASM and ensure customer satisfaction.
• Manage invoices, inventory, and collections daily while on route.
• Increase revenue per stop by identifying and closing distribution voids on core products, executing seasonal and LTO promotions, and ensuring the beverage station is set to standard.
• Assist ASM with inventory cycle counts, warehouse duties, and customer related matters as assigned.
• Learn basic brewing equipment repairs or adjustments.
• Execute the Farmer Brothers customer call process to drive satisfaction and loyalty; make sales calls when time allows.
• Perform other duties as assigned, including warehouse operations, accounts receivable collections, and customer service activities.

• High School Diploma or equivalent.
• Route delivery experience a plus.
• Customer service background preferred.
• Previous food service industry experience desired.
• Clean and good driving record.

• Mechanical aptitude with company hardware and software products.
• Proficient in assessing customer needs.
• Uses active listening and communicates effectively with customers or management.
• Decision making skills.
• Ability to work effectively with customers and employees.
• Able to be proactive and work independently with little supervision.

• Health insurance, retirement plans, paid time off, and other comprehensive benefits.
• Geographically based pay adjustments for higher-cost cities.
• Paid time off policy meets state and local requirements.

Equal Opportunity Employer / Veterans / Disabled

Entry level

Full-time

Sales and Business Development;
Food and Beverage Services