Enterprise Customer Success Manager

Own Liftify’s largest and most complex customer relationships — enterprise platforms, franchise systems, and PE-backed portfolios with dozens of brands, hundreds of locations, and stakeholders from location managers to the C-suite.

Where a CSM runs a book of accounts, an Enterprise CSM runs a book of organizations. You’ll be the trusted advisor to senior customer leadership, the person who maps our results to their business goals, and the face of Liftify for the customers who matter most to where the company is going.

This role rewards strategic planning and responsive execution in equal measure. You’ll build relationships across many stakeholders inside one account, solve complex problems that cross departments, and make sure our largest customers see the strategic outcomes they signed up for.

• Own the relationship for a small book of enterprise accounts: multi-entity organizations with corporate leadership, operating brands, and location teams that each need something different from you.
• Build and maintain relationships with key stakeholders at every level, from the marketing manager running the day-to-day to the executives and operating partners who approve the renewal.
• Lead business reviews and executive briefings that tell the story of impact, translating the Liftify Index and portfolio reporting into decisions leadership can act on.
• Manage customer health proactively across every entity in the account, spotting risk early and acting on it before it reaches a renewal conversation.
• Partner with Sales on expansion: new brands, new locations, and new products across the portfolio.
• Work cross-functionally with Support, Product, and Implementation so enterprise customers get answers fast, and carry their voice into product decisions.
• Lead by example with junior CSMs and help refine the playbooks the whole team runs.

• 5+ years in customer success or account management, with at least 3 managing complex, multi-stakeholder accounts, ideally in SaaS or enterprise software.
• Proven ability to engage executive stakeholders on business value: you’re comfortable talking revenue, retention, and ROI with owners, executives, and operating partners.
• A relationship builder and an accountability driver, internal and external. You advocate hard for your accounts and put pressure where it’s needed inside the company to move things forward for the customer.
• Strong communication and storytelling: you make data meaningful and ROI obvious while making the customer feel supported.
• Highly organized across many work streams inside each account, with the project management instincts to keep complex rollouts on track.
• A balance-keeper between Liftify goals and customer needs, focused on outcomes that work for both.

• Background in home services, the trades, franchising, or multi-location operations.
• Experience with reputation, marketing, or local search tools.
• Familiarity with CRM tools like Hub Spot.

Hybrid in Indianapolis, with scheduled in-office days and flexibility the rest of the week.

We’re the trust layer for home services — ranked #1 for Results in Multi-Location Marketing Platforms on G2, serving 3,500+ locations across North America. You’ll work with operators who’ve built and scaled real businesses, own outcomes that show up in the numbers, and get comprehensive benefits, flexible PTO, and 401(k).