Defend Account Manager

Smartcat is building the future of work, where human expertise meets digital teammates to drive 10x to 1000x productivity gains for the world's leading enterprises.

Smartcat is building the future of work, where human expertise meets digital teammates to drive 10x to 1000x productivity gains for the world's leading enterprises.

We're on the frontier of an entirely new category:
Agentic AI. We enable enterprises to build high-performing hybrid work forces made up of both humans and AI agents. These AI agents aren't generic copilots. They're fully trained digital teammates that learn from your best people, your content, and your business strategy—ready to get to work from day one.

Our platform combines generative AI, human-in-the-loop workflows, and a living Enterprise Skill Graph that continuously learns and improves. Whether you're launching a product globally, onboarding new hires, translating learning content, or aligning legal teams across regions, Smartcat turns knowledge into action and action into scale.

Over 1,000 companies, including 20% of the Fortune 500, rely on Smartcat to bring their business to the world- instantly, accurately, and in every language. As a Series C company with consistently high year-over-year growth, we're scaling fast and investing in people who want to shape the future of work with us.

Join us in unlocking global potential, one human and agent team at a time.

You'll own a large, high-value portfolio (~35 enterprise and strategic accounts) at the center of Smartcat's retention engine - with real autonomy over how you run renewals, multi-thread accounts, and drive expansion. This is a revenue-owning seat, not a support function: you'll operate independently, without dedicated CSM backing, partnering with Field Delivery Engineers on technical needs while you own customer outcomes end-to-end.

Protect, renew, and expand Smartcat's enterprise and strategic customer base at scale - treating every renewal as a commercial motion and every account as an opportunity to multi-thread, uncover new stakeholders, and grow value.

• Drive on-time gross renewals across your portfolio, identifying and addressing risk early through proactive stakeholder engagement and commercial positioning
• Generate expansion ARR within existing accounts through cross-sell, upsell, and adoption of new teams, departments, regions, and workflows (e.g., growing accounts from $20K -> $80K+ ARR)
• Build and sustain multi-threaded relationships across business owners, functional leaders, procurement/finance, and VP/SVP/C-level executives - eliminating single-threaded risk
• Own an accurate renewal and expansion forecast, with clean CRM hygiene and early, clear risk escalation

• Learn Smartcat's platform, AI/human-in-the-loop value story, and the full renewal lifecycle process
• Get up to speed on your ~35-account portfolio: renewal timing, current health, key stakeholders, and known risk signals
• Build working relationships with your Field Delivery Engineer partners and understand the cross-functional execution model

• Be running renewal conversations independently - from early risk identification through commercial positioning and negotiation
• Have multi-threaded at least a portion of your portfolio, identifying whitespace and expansion triggers in target accounts
• Maintain clean, forecast-ready CRM data and be calling renewal risk early and accurately

• Be fully accountable for on-time renewals and a predictable, accurate forecast across your full portfolio
• Have active expansion motions underway in multiple accounts, with credible, outcome-driven expansion narratives built
• Demonstrate consistent executive-level…