Spa Sales and Guest Service Associate

• Bonus based on performance
• Competitive salary
• Employee discounts
• Flexible schedule
• Free food & snacks
• Opportunity for advancement
• Training & development

Hand & Stone Massage and Facial Spa – Keystone at the Crossing

Welcome. Empower. Connect.

Join Our Team and Help Create the Best Hour of Our Clients’ Month!

Are you outgoing, motivated, and passionate about providing exceptional customer service? Do you enjoy connecting with people, working in a positive team environment, and being rewarded for your success?

Hand & Stone Massage and Facial Spa at Keystone at the Crossing is looking for enthusiastic, dependable, and sales‑driven Spa Attendants (Front Desk Sales Associates) to join our growing team!

Our Spa Attendants are the first and last impression of every guest’s experience. As the face of our spa, you will play an essential role in creating a welcoming atmosphere, building lasting relationships, and helping guests discover the benefits of regular massage and skincare services.

We are looking for team members who are committed to delivering 5-star customer experiences while actively contributing to our spa’s membership sales and growth goals.

This position is so much more than answering phones and scheduling appointments! Our Spa Attendants are an essential part of our sales and guest experience team. You’ll have opportunities to increase your earnings through membership sales incentives, team competitions, and performance‑based rewards.

Join a growing spa where teamwork, communication, accountability, and a positive workplace culture matter. We believe in recognizing hard work, celebrating achievements, and supporting one another’s success.

Whether you’re experienced in sales or looking to build your skills, we provide ongoing training and development opportunities. From membership sales techniques to guest relations and spa operations, we’ll help you develop valuable professional skills with opportunities for advancement into leadership and management positions.

• Employee discounts on spa services and retail products
• Membership sales incentives and bonus opportunities
• Monthly team contests and recognition
• Ongoing professional development and sales training
• A welcoming, team‑oriented work environment
• Opportunities for career advancement
• Additional employee benefits where eligible

As a Spa Attendant, you’ll help keep our spa running smoothly while delivering an outstanding experience to every guest.

• Confidently present and sell Hand & Stone’s membership program to new and returning guests.
• Meet and strive to exceed individual and team membership sales goals.
• Educate guests on our services, enhancements, retail products, and current promotions.
• Recommend membership options based on each guest’s individual wellness needs.
• Actively promote gift cards, service upgrades, and retail products.
• Help drive guest retention through rebooking and relationship building.

• Welcome every guest with a warm, friendly, and professional attitude.
• Provide exceptional customer service in person, over the phone, and through guest communications.
• Schedule, confirm, and manage appointments accurately.
• Process payments, membership transactions, and gift card purchases.
• Maintain accurate guest records and assist with administrative tasks.
• Handle guest questions and concerns professionally and efficiently.
• Maintain a clean, organized, and inviting front desk and spa environment.
• Work closely with massage therapists, estheticians, and management to ensure a seamless guest experience.
• Assist…