1st Shift Control Room Operator

Newfields
4000 Michigan Rd
Indianapolis, IN 46208, USA

Job Title:

1st Shift Control Room Operator

Department:
Security

Reports To:

Shift Supervisor

FLSA Status:
Non-Exempt

The Museum Control Room & Surveillance team is responsible for the overall monitoring and security of the museum, including the main building, outbuildings, and surrounding grounds. Oversee the operation of various systems such as lighting, alarms, surveillance cameras, and weather monitoring. This role also involves coordinating responses to emergencies, maintaining security protocols, and ensuring the safety of staff, guests, and artworks.

The Control Room Operator will ensure the museum’s perimeter is secure after hours and help manage the day-to-day activities of security staff.

• Monitor traffic in galleries, grounds, and ANP via CCTV and radio.
• Maintain clear and professional communication over radio channels, ensuring all messages are conveyed in a timely manner.
• Document all incidents, alarms, and activities in the Routine Daily Activities log and other required reports.
• Ensure the proper reporting of any artwork-related incidents to the Registration department, including emergency responses related to art.
• Conduct and disperse daily inventory of keys, badges, and radios to proper staff.
• Respond to emails via Outlook at the start/end of each shift.
• Grant/remove access to badges/badge readers via access control software.
• Monitor Simplex Fire systems.
• Monitor and control the Lutron system to ensure lights are properly functioning during events and after hours, turning lights on or off as needed.
• Monitor Andover/enteliWEB for active alarms; promptly notify on-call Facilities staff regarding important alarms (e.g., boilers, chillers).
• Oversee system for motion alarms, badge activity, and remote access control for doors (e.g., dock, exterior).
• Monitor CCTV feeds across the property, ensuring the proper functioning of cameras and reviewing footage when necessary for incidents or safety concerns.
• Communicate issues to the workforce as soon as they are detected.
• Document the collected footage for subsequent review.
• Respond to incoming calls and guide callers to the appropriate extension
• Notify Security Management and Security Leads when call-offs occur.
• Issue weather alerts and keep all parties informed of potential weather changes promptly through the system's alerts.
• Monitor Garden Terrace Gate and allow access to staff and vendors when the Security Rover is not present

To perform the job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to remain calm and composed in high-pressure situations.
• Excellent communication skills, both verbal and written, with the ability to interact effectively with staff, guests, and emergency responders.
• Strong attention to detail and ability to document and report incidents accurately.
• Basic understanding of art security, including handling artwork and related emergencies.
• Ability to work independently and as part of a team, including managing and coordinating the activities of other security staff.
• Flexibility to work various shifts, including nights, weekends, and holidays.
• Proficiency in writing is essential for recording incidents, compiling reports, and keeping precise records. Utilizing verbal communication strategies to defuse disputes. Presenting safety measures and museum rules in a clear manner.
• Expertise in fundamental mathematics, including addition, subtraction, multiplication, and division, is…