Armed Security Captain

The Captian is the on-site leader responsible for day‑to‑day security operations, officer performance, and client satisfaction This role ensures compliance with post orders, regulatory requirements, and company policies whilemaintaininga visible, professional presence and a safe environment for employees, visitors, and assets.

Job Duties and Responsibilities

• Lead daily shift briefings; assign posts, review post orders, and verify staffing meets contractual requirements.
• Monitor site activity and enforce access control, visitor/vendor management, key control, patrols, escorts, and alarm response.
• Maintainaccuratelogs, incident/accident reports, and pass-downs;submittimelydaily activity reports (DARs).
• Conduct routine post inspections and quality checks; correct deficienciesimmediatelyand escape issues as needed..
• Schedule officers, manage timekeeping, approve hours, and coordinate coverage for call-offs/vacations.
• Coach, mentor, and develop officers; conduct on-the-job training and refresher drills (post orders, emergencies, de-escalation).
• Execute performance feedback and corrective action in partnership with HR/Operations; uphold fair, consistent standards.
• Support recruiting/onboarding,help interview candidates,participate in site-specific training, and verify certifications.
  
  Serve as primaryon-site point of contact for the client; conduct regular check-ins and service reviews.
• Enforce uniform and appearance standards;maintain equipment readiness (radios, body cams, flashlights, AEDs).
• Lead emergency response per site protocols (evacuations, medical emergencies, workplace violence, severe weather).
• Preserve evidence and scene integrity; coordinate with law enforcement, EMS, and client stakeholders as directed.
• Maintain current post orders/SOPs; recommend updates based on lessons learned and client feedback.
• Track training, licenses, and certifications; ensure all officersremainfully compliant andjob-ready.
• Control site inventory (badges, keys, forms, PPE);submit purchase/repair requests per approval matrix.
• Contribute to continuous improvement initiatives and cost-effective scheduling.

Qualifications

• Minimum 21 years of age.
• Required:
  
  High school diploma/GED; minimum3 yearsof security experience with1-2 years
  in a supervisory role..
• Valid driver's license and ability to pass background/drug screening
• Supply andmaintaina personally owned, approved firearm.
• Strong written/verbal communication; professional customer-service demeanor; conflict resolution and de-escalation skills.
• Prior law enforcement, military, or armed security experience strongly preferred
• Proficiency with common security systems (CCTV/VMS, access control/badging) and Microsoft 365 (Word, Excel, Outlook).
• Ability toworkvariable shifts, weekends/holidays, and respond to after-hours incidents as needed

License #SG

#NCR
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