Service Technician-Mobile Diagnostics

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Summary

The Service Mobile Technician is specifically for those service technicians whose primary function is to work from a service mobile unit. The individual requires significant expertise and independent work time. The highest safety standard working on units and driving the vehicles is required for a mobile technician. Please note that no work will be conducted roadside and the equipment must be in a secure and safe environment for our personnel.

The primary function of the service technician is to diagnose and complete repairs on heavy and medium-duty trucks. The individual will perform a variety of tasks on heavy-duty trucks, large construction vehicles, buses and tractor trailers. Tasks include inspection, diagnosis, maintenance, installation and repair of components and engines, and systems related to heavy- and medium-duty vehicles.

• Perform recommended routine maintenance procedures.
• Perform diagnostic tests for issues, failures and performance.
• Determine a course of action for damaged parts and systems.
• Routinely use computerized equipment and specialized tooling.
• Complete assigned repairs and tasks in a timely and safe manner.
• Accurately records time, cause and correction on Repair Orders.
• Test components that may require driving trucks before and after repairs.
• Participate in and complete technical training and professional development.
• Other duties as assigned.

• Continuous Learning - Taking initiative to regularly learn new concepts, technologies and/or methods
• Decision Making - Analyzing all aspects of a situation to make consistently sound and timely decisions
• Resiliency - Quickly recovering from adversity
• Teamwork - Cooperating with others to meet objectives
• Customer Focus - Anticipating, meeting and/or exceeding customer needs, wants and expectations
• Self Starting - Demonstrating initiative and willingness to begin working
• Time and Priority Management - Prioritizing and completing tasks in order to deliver desired outcomes within allotted time frames

• Knowledge of basic computer skills and Repair Order Processing Software.
• Position requires a valid driver’s license and the ability to operate motor vehicles; maintain a safe driving record. A current Commercial Driver's License is preferred but not required.
• Working hours may include evenings, weekends, and potentially on-call or emergency repair shifts.
• A valid medical certificate (FMCSA) is required for the mobile technician position.

• Mobility: able to move around the workshop, walk, stand, bend, climb ladders, and work in confined spaces or under vehicles.
• Vision: good eyesight to inspect and troubleshoot components and read manuals.
• Hearing: ability to hear engine sounds and communicate in a workshop environment.
• Manual dexterity: ability to use tools and perform precision work.
• Lifting: ability to lift 60–150 lbs unassisted.

• Health and Wellness Benefits, Medical Insurance, Dental Insurance, Vision Insurance, and Supplemental products like Short-Term and Long-Term Disability.
• 401(k) with company match and retirement planning assistance.
• Paid time off including holidays and vacation, based on service length.
• Life Insurance and Employee Assistance Programs.
• Paid training and tools to perform the job effectively.

Palmer Trucks is a full-service Kenworth dealership network serving Ohio, Indiana, Kentucky and Illinois with a comprehensive package of products and services. As a family-owned business with more than a half-century of growth, Palmer Trucks has grown to a team of about 700 individuals.

Job Posting Information:
This position is with an immediate opening start date and will allow for proper notice for existing employers. Palmer Trucks is committed to working with and providing reasonable accommodations to individuals with disabilities. If you would like to request a reasonable accommodation during any part of the application process, please contact:  Palmer Trucks is an Equal Opportunity Employer. All applicants are considered for employment without regard to race, color, national origin, religion, sex (including pregnancy), age (40 or older), disability, veteran status or any other legally protected status.

Revised:
August 2025

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Software Development

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