Field Service Technician Level II – Indianapolis, Indiana

Field Service Technician Level II – Indianapolis, Indiana

1 week ago. Be among the first 25 applicants.

Overview: We are seeking a dedicated Field Service Technician II to join our team and serve our clients in the Indianapolis, Indiana area. This role builds on Level I responsibilities with advanced skills, certifications, and leadership to lead installation teams. The technician will configure and program devices and management platforms, oversee system commissioning, and deliver customer training.

• Execute all Level I installer roles and responsibilities, following documentation to uphold high standards.
• Demonstrate exceptional organizational skills handling project and service tickets, ensuring streamlined interaction and prompt updates.
• Show deep understanding of project scopes and service expectations, taking accountability for assigned tasks and delivering outstanding results.
• Assume leadership responsibilities by delegating tasks within team capabilities, fostering collaboration and growth.
• When leading a team, mentor Level 1 installers, maintain high standards, and seek feedback for continuous improvement.
• Maintain regular communication channels with Project Delivery Coordinators, Project Managers, and customers, ensuring seamless execution.
• Showcase expertise in nurse call systems, card access systems, and video surveillance products.
• Pursue ongoing professional development, focusing on leadership and communication skills.
• Perform Factory Authorized Testing (FAT) of products before installation, ensuring quality and performance.
• Demonstrate proficiency in system configuration and commissioning, providing reliable solutions.
• Embrace role flexibility and accept additional duties as assigned.

• Minimum 2 years in a construction trade.
• Advanced knowledge of electricity (high/low voltage).
• Hands‑on field experience from prior work.
• Basic telecommunication knowledge (TCP/IP, networking, VoIP).
• Ability to identify and use common low‑voltage cabling.
• Working knowledge of basic IT networking, configurations, and IP addressing.
• Ability to read architectural drawings.
• Team management/supervisor experience.
• Experience completing projects within scope.
• Experience with service ticketing processes.
• Knowledge of fire, CCTV, intrusion, emergency nurse call systems.
• Excellent communication skills.
• Valid US driver’s license.

K Group is a locally owned and operated technology service provider established in Grand Rapids, MI in 1980. We serve clients across the United States, focusing on Michigan. Our expertise spans a wide spectrum of technologies and services, delivering quality solutions. Rooted in principles of excellence, creativity, and inclusion, our culture fosters collaboration, innovation, and community impact.

"Great, focused, team environment." For more than 40 years, K Group Companies has been a premier technology provider in West Michigan. We help customers secure their environment, engage in team-building activities, and provide meaningful contributions.

• Competitive base salary based on experience.
• Bonus and commission programs.
• Paid Time Off (PTO).
• Volunteer Paid Time Off (VTO).
• Employer‑paid family health insurance premium.
• Employer‑paid disability insurance.
• Employer‑paid dental & vision insurance.
• 401(k) with Safe Harbor contributions.
• Profit‑sharing opportunities.

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