Technician ; SWC - Operations

Technician 1 (SWC - Operations)

Reports to:

Project Manager

Full-Time, Hourly, Non-Exempt with Full Benefit Package including 401k

Responsible for the installation, troubleshooting and maintenance of electronic communication systems, with experience in VOIP, SIP, computer and networking systems. The Technician is responsible for installing and servicing the systems in the most efficient and effective manner to assure minimum down time and maximum performance. The technician is responsible for communicating system performance to the customer.

• 1. Responsible for the final hookup and programming of electronics equipment for new jobs.
• 2. Responds to customer's service-related issues promptly.
• 3. Tests and documents readings for customer's systems.
• 4. Updates customer files.
• 5. Troubleshoots and repairs electronic components.
• 6. Responsible for handling on-call duties on a regular scheduled basis.
• 7. Trains and instructs the customer on the proper use of the equipment.
• 8. Responsible for reading and interpreting wiring diagrams, schematics, and blueprints.
• 9. Responsible for operation of the following test equipment:
  Volt Meter, Ohm Meter, Oscilloscope, Spectrum Analyzer, Multi-meter, and Impedance Meter.
• 10. Assists with preventive maintenance of customer equipment.
• 11. Responsible for accurate tracking on time sheets, service/installation tickets and inventory items, photographs of progress.
• 12. Ensures all spare parts, manuals & keys are safeguarded and signed for at the end of the project.
• 13. Manages and motivates the Technicians and serves as onsite SWC representative when the Project Manager is not available.
• 14. Full compliance with company's and customer's safety program.
• 15. Other duties as required or assigned by company management.

The Technician will be accountable to the Project Manager. Secondary accountability will be to the other management team members, employees and customers of the company.

• 1. A two-year electronics degree or equivalent combination of education and 1+ years related field experience is required.
• 2. Knowledge and experience in the procedures, installation, testing and troubleshooting of equipment/systems.
• 3. Experience with VoIP, telephony, data networks, wireless data, fire alarm, CCTV, sound systems, or nurse call applications preferred. Cisco and Microsoft certifications desirable.
• 4. Ability to install a project from engineering documents with minimal assistance.
• 5. Ability to manage small to large projects with little supervision.

• * Minimum:
  High school graduate. Must be able to read and write at Basic English proficiency. Must be able to compute basic math functions without difficulty. Can read CAD generated prints and building blueprints and riser diagrams. Has solid grasp of basic electronics/electrical theory – formal instruction is preferred. Is proficient with PC and has proven aptitude in simple engineering and construction.
• * Preferred:
  Associates Degree in Electronics, IT or Computer Programming; NSCA CEST Certification, NICET certification. RCDD and factory training a plus.

Some out of town travel may be required.

• 1. Excellent written and verbal communication skills.
• 2. Must be responsible, self-motivated, self-starter, personable and well-organized.
• 3. Superior customer service skills to deal with both internal and external customers.
• 4. Ability to manage multiple tasks simultaneously.
• 5. Strong interpersonal skills; ability to work with diverse groups.
• 6. Proficiency in the use of personal computers including such programs as MS Word, Excel, Access, PowerPoint and Outlook.
• 7. Achieve proficiency/certifications of SWC pro-cuts.
• 8. Ability to demonstrate…