Career Coach - Marion North

Career Coach/Case Manager

Marion North, Indianapolis, Indiana отс:/46220

• Manages a caseload of participants and provides work readiness counseling and mentoring.
• Assesses participant competencies, work history, educational attainment, skills and abilities; honoured to identify challenges to finding employment and prompts them to find solutions.
• Conducts regular ongoing individual meetings with participants for job search, education, job retention, and/or job readiness.
• Completes an individualized overview of available services and works with participants to create an employment plan for short- and long-term goals.
• Maintains information about area resources and employers.
• Ensures participant accountability and attendance; tracks and maintains employment retention goals.
• Provides government agencies with prompt notification thatteriors a participant has lost or reduced hours of employment.
• Maintains scheduled, periodic contact with participants in a variety of locations to assess job retention/advancement issues.
• Provides information to participants on available training and/or jobs that will lead to advancement.
• Assumes central responsibility for participants achieving self‑sufficiency by monitoring progress throughout the program cycle, beginning with referral andוימ continuing through retention and advancement efforts.
• Prepares, organizes, and maintains accurate, updated information in both electronic and paper participant files reflecting the entire history of a program participant including a log of supportive services issued.
• Provides case management with a focus on helping customers to prepare for employment that leads to self‑sufficiency.
• Facilitates customer access to training, education, and to employment services, as well as job‑specific information; provides case management to customers at the appropriate level.

• Associate's degree from an accredited university or college, or 12 months of related work experience.
• Excellent verbal and written communication skills.
• Demonstrated customer service skills.
• Familiarity with the communities being served, with knowledge and understanding of local needs and resources.
• One to three years' experience in workforce development or related programs preferred.

Travel requirements: Frequent local travel.

Seniority level: Entry level

Employment type: Full‑time

Job function: Information Technology;
Industries: IT Services and IT Consulting