BMV Deputy Director of Registrations

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About the Bureau of Motor Vehicles (BMV):

The Bureau of Motor Vehicles delivers exceptional, customer focused services built on choice, innovation, and genuine care. We strive to be a trusted partner to every Hoosier by investing in our people, fostering growth, and developing future leaders who drive excellence and a strong culture of service.

The Deputy Director of Registrations supports and manages the department’s interactions with the System Tracking and Record Support (STARS) platform in coordination with the BMV Information Technology Department (ITD). The incumbent ensures that agency-approved system enhancements and programming updates are propertly tested, validated, and approved prior to implementation. The role provides subject matter expertise for registration processes, supports operational improvements, and collaborates across multiple business units to ensure system functionality aligns with policy and compliance needs.

The Deputy Director of Registrations reports to the Director of Registrations Compliance.

The salary for this position traditionally starts at $53,222.00 but may be commensurate with education and work experience. Use our Compensation Calculator to view the total compensation package.

The essential functions of this role are:

• Identify gaps between registration processes and system defects and recommend corrective actions.
• Evaluate and propose improvements to system functionality related to vehicle and watercraft registration transactions.
• Collaborate with ITD and other departments on system enhancements using agile development practices.
• Serve as a subject matter expert on policy, compliance, and registration-related transactional workflows across all operating systems.
• Partner with the registration compliance and operations director(s) to develop and manage system feature changes throughout the development lifecycle.
• Participate in Registration meetings and other departmental planning sessions.
• Act as liaison to ITD to communicate, prioritize, and track operating system changes.
• Review and process registration refund requests in a timely manner.
• Monitor daily registration order files for successful fulfillment and resolve any identified issues.
• Analyze operational data to identify trends, inform decisions, and support system improvements.
• Collaborate with other business units to ensure cross-functional considerations are incorporated into decision‑making.
• Respond to calls, emails, and constituent inquiries.
• Represent the BMV professionally in all interactions.

The job profile is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.

This position is exempt from overtime compensation for additional work hours that may be required to complete essential functions or other assigned work. Exempt employees may work more than 75 hours in a pay period without additional compensation and must report a minimum of 75 hours per pay period of work hours and/or paid leave taken to receive their base biweekly salary.

Preferred qualifications:

• Experience working with complex transaction processing systems, case‑management platforms, or other operational databases.
• Background…